Customer Service Associate

Job Description

ADI is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset . We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities. This position is not eligible for US visa sponsorship.

ADI Global Distribution is hiring a Central Sales Group Customer Care team member will report to the Central Sales Group Customer Care Supervisor and will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The candidate will perform calm under pressure while meeting customers' needs, have an eye for details, and excellent follow up. Must be able to work full-time hours between 10am-7pm ET.

JOB DUTIES:

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist customers with account inquiries, placement of orders, returns, quotes, etc.
• Exhibit understanding of our products, systems, and procedures
• Listen attentively to customer needs and concerns
• Ability to accurately input customer data and leave detailed notes
• Ability to utilize resources and multi-task through them as needed
• Must be able to pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by organization
• Must be able to meet required schedule adherence guidelines as identified by organization

YOU MUST HAVE:

• Strong verbal and written communication skills
• 1+ Year Customer Service
• Must be able to work full-time hours between 10am-7pm ET

WE VALUE:

• Experience using Microsoft Office Products
• Epicor Prophet 21 Experience
• Salesforce Experience
• Bilingual abilities is a plus

WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team member discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business

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About Us

ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at

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