Call Center Representative - Telecom

Join a team where your work mattersevery moment, every patient, every community.

Serves as a welcoming first point of contact, skillfully managing incoming calls and thoughtfully assessing inquiries to ensure each concern is directed to the right department.

Department: Call Center

Schedule: Part-time, variable shifts and days to include days, nights, weekends and holidays. The role averages approximately 16 hours per month.

SSM Health We bring out the incredible in you, everyday

Pay Range: $15.63 - $23.45

SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.

Job Summary: Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquires, questions and answers and provides resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Education: High School diploma/GED or 10 years of work experience

Experience: No experience required

Physical Requirements:

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License and/or Certifications: None

Department: 8651000046 Switchboard

Work Shift: Variable Shift (United States of America)

Scheduled Weekly Hours: 0

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.