Supervisory Public Safety Dispatcher

Summary

About the Position: Serves as a Supervisory Public Safety Dispatcher for the Directorate of Emergency Services at Fort Huachuca, AZ.

This announcement is a reannouncement for MCFS-26-12914689-MP. If you would like to receive consideration for this position you will need to reapply.

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Duties

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• Perform caller interrogation to determine type response to dispatch police, fire, and EMS personnel and vehicles/apparatus as needed
• Answer 911 calls, conduct emergency and non-emergency call processing using Computer Aided Dispatch (CAD) consoles or CAD capability through NG911 modernization, if applicable, and or Land Mobile Radios (LMR)
• Direct use of emergency protocol for fire, police, and medical emergencies.
• Plan, schedule, and distribute work of subordinates to achieve accomplishment of organizational goals and mission

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent may be required to wear a uniform.
• Work requires rotating shifts which may include days, nights, weekends, and holidays.
• Subject to call back, on-call and mandatory overtime as the mission requires.
• This position is designated as "mission essential," meaning the incumbent is required to work regardless of weather conditions or base closure and must report to the duty station when required.
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• Within 16 weeks from the date of employment, the incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of (continued below)
• E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete the National Incident Management System (NIMS) IS 100, 200, 300, 700, 800, and 907 courses.
• A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• This position requires certification BLS, Cardiopulmonary Resuscitation (CPR), and/or Emergency Medical Dispatch based on the program standards at the location assigned.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Executive Order (E.O.) 12721
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Appropriated Fund Instrumentality (NAFI)
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Reinstatement
• Veterans Employment Opportunity Act (VEOA) of 1998

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience for applicants who are NOT current or former Federal employees: which includes: (1) Operating automation, emergency dispatching, and communications equipment; (2) interviewing callers to determine problems and nature of calls to respond with appropriate emergency personnel/equipment; (3) Communicating effectively with police, fire, or medical personnel during emergencies; 4) Using a central electronic database to access crime date such as the National Crime Information Center (NCIC). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08).

OR

Specialized Experience for current or former Federal employees serving on a career or career conditional appointment: which includes (1) Coordinating the dispatch of emergency response personnel/equipment such as police, fire, and medical units to incidents reported via 911 or other emergency lines; (2) Utilizing specialized dispatching software and/or communication systems to manage emergency responses; AND (3) Identifying the nature of calls in order to prioritize emergencies and non-emergencies; 4) Using the National Crime Information Center (NCIC) to verify law enforcement sensitive information. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07)

You will be evaluated on the basis of your level of competency in the following areas:

• Decision Making
• Emergency Communication
• Leadership
• Manages and Organizes Information

Time in Grade Requirement:

Current/Previous Federal Employees: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone no substitution of education for experience is permitted .

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct deposit of pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• This is a(n) Logistics Career Field position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit for more information..
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• Recruitment and Relocation Incentives MAY be authorized
• Student Loan repayment MAY be authorized
• Salary negotiation for candidates new to Federal service MAY the authorized
• Credit for prior non-Federal experience ad certain military service for leave accrual rates MAY be authorized

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.