Regional Operations Manager

Overview Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. If you want to push the boundaries of materials science and engineering to create next‑generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $140,000.00 - $192,500.00 Location: Boise, ID; Hillsboro, OR; Santa Clara, CA You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. Key Responsibilities Forecasts financial, manpower, and operational requirements for key businesses (start‑up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start‑ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start‑up and warranty cost under reserve. Ensures customer satisfaction with company service and system performance. Interviews, hires, and trains customer engineers as necessary to support regional business. Ensures employee satisfaction through: Communication of business progress and all related action. Setting goals and controlling achievements. Establishing training and career development plans. Ensures the appropriate safety practices among customer engineers. Develops CE skills. Spots and develops managerial/other specialist talent. Escalates system down‑s according to valid escalation procedure to ensure earliest possible return to service. Reports in a timely and accurate manner as required. Achieves guaranteed uptime and other parameters as sold to customers. Promotes quality improvement processes to: Reduce cycle time. Drive continuous improvement of technical performance. Empower the workforce. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions. Functional Knowledge Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families. Business Expertise Applies in‑depth understanding of how own discipline integrates within the segment/function. Leadership Manages multiple related teams, sets organizational priorities, and allocates resources. Problem Solving Identifies and resolves complex technical, operational and organizational problems. Impact Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans; guided by business unit, department or sub‑functional business plans. Interpersonal Skills Influences others internally and externally, including senior management. Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. Responsible for building a strong team that delivers world‑class service to regional customers in North America. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Equal Opportunity Employer Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. Applied endeavors to make our careers site accessible to all users. #J-18808-Ljbffr