CUSTOMER SERVICE REP/ATTENDANT

Job Description

Job Description

Description:

The Event Parking Attendant plays a crucial role in ensuring smooth and efficient parking operations during events hosted at designated parking facilities. This position involves assisting event attendees with parking, directing traffic flow, and ensuring compliance with parking regulations. The Event Parking Attendant serves as a frontline representative, providing excellent customer service and contributing to a positive event experience for patrons. This is a seasonal/part-time position.

Schedule:

4-6 hour shifts available morning, afternoon, and evening.

Key Responsibilities:

Parking Management:

· Direct vehicles to available parking spaces, maximizing parking capacity and efficiency.

· Assist drivers in maneuvering into parking spots, especially in crowded or tight parking areas.

· Ensure vehicles are parked in designated areas and adhere to parking regulations and guidelines.

Traffic Control:

· Direct traffic flow within parking lots to prevent congestion and maintain a smooth flow of vehicles.

· Manage pedestrian traffic to ensure safe crossing and minimize conflicts with vehicle movement.

· Communicate with event organizers, security personnel, and law enforcement as needed to address traffic-related issues.

Customer Service:

· Provide friendly and helpful assistance to event attendees, answering questions and providing directions as needed.

· Address customer inquiries or concerns regarding parking procedures, payment options, and facility amenities.

· Maintain a professional and courteous demeanor when interacting with patrons, exhibitors, and event staff.

Cash Handling (if applicable) & Payment Processing

· Collect parking fees from event attendees and issue receipts or tickets as necessary.

· Handle cash transactions accurately and securely, following established cash handling procedures.

· Reconcile cash collections at the end of each shift and report any discrepancies to supervisory staff.

Assist Customers with instructions on cashless payment options whether via kiosk or pay by cell options.

Safety and Security:

· Monitor parking areas for any signs of suspicious activity or safety hazards, promptly reporting any concerns to supervisory staff or security personnel.

· Ensure compliance with parking regulations and safety guidelines to prevent accidents or incidents.

· Assist in the implementation of emergency procedures, such as evacuations or medical emergencies, as directed by supervisory staff.

Qualifications:

· High school diploma or equivalent; additional education or training in customer service or hospitality is preferred.

· Previous experience in parking management, event services, or customer-facing roles is advantageous.

· Strong interpersonal and communication skills, with the ability to interact effectively with diverse individuals in high-pressure situations.

· Ability to work efficiently in a fast-paced environment and remain calm under pressure.

· Basic math skills and proficiency in handling cash transactions accurately.

· Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by event schedules.

Working Conditions:

· The Event Parking Attendant typically works outdoors in various weather conditions, including heat, cold, rain, or snow.

· The position requires standing or walking for extended periods and may involve directing traffic in busy or crowded areas.

· Evening, weekend, and holiday work is common, depending on event schedules and requirements.