Sr Business Process Analyst

Adecco is assisting a local client recruiting Sr Business Process Analyst Opportunities in Remote in Minneapolis MN. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company that is directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. If Sr Business Process Analyst sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Responsibilities for Sr Business Process Analyst include but are not limited to:

Responsibilities for Sr Business Process Analyst Include but are not limited to:


Lead administration and support of NICE WFM (IEX) to ensure accurate scheduling, system performance, and strong user experience, potential to move to Intradiem support.

Partner across Workforce Management, operations, and IT to support system configuration, maintenance, and enhancements

Drive process improvements and automation to reduce manual effort and improve efficiency

Manage day-to-day IEX administration (employee setup, skills, queues, schedules, exceptions)

Monitor system performance, troubleshoot issues, and coordinate resolution with internal teams/vendors

Support testing, validation, and implementation of system updates and enhancements

Handle intake requests, incidents, and support tickets through completion with clear communication

Partner with business teams to align system configuration with operational needs

Candidates for Sr Business Process Analyst must meet the following requirements to be considered:

Provide reporting, analysis, and insights to identify trends and improvement opportunities

Promote best practices and drive continuous improvement and automation opportunities

3+ years in Workforce Management or scheduling system administration

Hands-on experience with NICE WFM (IEX) configuration, maintenance, and support

Strong Excel skills (pivot tables, lookups, data analysis)

Experience analyzing data to identify trends and resolve issues

Ability to manage projects or cross-functional work independently

Experience with process improvement, automation, or project management

Tools like Tableau, SQL, SharePoint, or Visio

Experience in healthcare or large-scale operations

Intradiem experience (automation, real-time work management, or integration with WFM tools)

What's in this Sr Business Process Analyst position for you?

Pay: $31.00 /HRS.

Shift: 8:00 AM - 5:00PM (Hybrid)

Weekly paycheck

Dedicated Onboarding Specialist & Sr Business Process Analyst.

Access to Adecco's Aspire Academy with thousands of free upskilling courses

This Sr Business Process Analyst is being recruited by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Sr Business Process Analyst position and other opportunities with Adecco, apply today!

Pay Details: $28.00 to $30.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.