Desktop Support Associate-Helpdesk

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara. 
Location: Mexico, Jalisco, Guadalajara

Requirements: 
• Availability to work 45 hours per week 
• Interest in working on Afternoon/Night shifts 
• Advanced English 
• Looking to work in IT Environment 
• 6 months of experience in Customer Service 

Activities 
• General L1 support for hardware and MS Office packages 
• Advance technical support for in-house applications and developments 
• Answer technical support calls providing and escalating to other support groups 
• Provide support based on email generated requests or reports 
• Document troubleshooting steps and detailed description of the customer incidents and requests 
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

We Offer: 
• Competitive salary 
• Grocery Tickets - 12% of base salary 
• 30 days of Christmas bonus 
• 10 days of vacations 
• 50% Vacation bonus 
• Savings Funds 
• 5 personal days per year 
• Medical insurance (You and your family) 
• Life insurance 
• Dental Insurance 
• Discounts with selected Optics 
• Opportunity to grow in the company .

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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