Quality Assurance Analyst (Chicago)

QA Tester – Loyalty Systems Location: Chicago, IL – Hybrid, 3 days onsite per week Schedule: Monday–Friday, 8:30 AM–5:00 PM Interview Process: Video Interview + In-Person Technical Interview What You’ll Do Review business requirements, use cases, and functional specifications to understand testing scope and expected outcomes Create detailed test plans, test cases, test scripts, and test scenarios Execute manual functional, integration, UAT, and end-to-end testing Validate development deliverables against business requirements and expected functionality Test complex loyalty program functionality , including: Points accumulation and redemption Loyalty tiers Program rules Rewards and milestone-based awards Multiple batches and transaction processes Perform financial and transaction testing to validate points, awards, calculations, and overall data integrity Verify that transactions are processing correctly and that calculations and business rules are executing as expected Identify, document, track, and retest defects through resolution Analyze test results and communicate testing progress, results, outstanding issues, and risks Partner with business stakeholders to plan and execute User Acceptance Testing (UAT) Assist with test environment setup and test execution preparation Perform smoke testing during production deployments Help establish and maintain QA processes, testing standards, and best practices Perform API testing using tools such as Postman or Insomnia Work with APIs, databases, and Kafka as part of testing and troubleshooting Understand database information and validate data without needing to develop complex SQL queries Collaborate closely with Project Managers, Test Managers, developers, business stakeholders, and other members of the technology team What We’re Looking For 5+ years of hands-on software testing experience , preferably supporting major application integrations and/or enterprise application releases Strong experience with manual software testing Experience creating and executing test plans, test cases, and test scripts Strong understanding of software testing methodologies and QA best practices Experience with functional, integration, UAT, and end-to-end testing Strong analytical and problem-solving skills with the ability to identify issues and determine expected versus actual results Experience testing financial transactions, calculations, data integrity, or complex business rules is highly valued Ability to understand and test complex loyalty or rewards program functionality Experience with API testing and tools such as Postman or Insomnia Working knowledge of databases and data validation Exposure to Kafka testing is a plus Experience with Jira, Confluence, and Zephyr or similar test management tools Experience working in a collaborative, team-oriented environment Excellent written and verbal communication skills Ability to prioritize and manage multiple testing activities in a fast-paced environment Proficiency with Microsoft Word, Excel, and PowerPoint Preferred Experience Experience testing loyalty, rewards, points, financial, or transaction-based systems Hospitality industry experience Experience with enterprise application integrations Experience with Zephyr or another test management platform Experience with automated testing tools or automation frameworks, although automation is not the primary focus of this position Experience with reporting and ad hoc query tools Experience with Kafka and event-driven systems Experience with browser/device testing tools such as BrowserStack Education Bachelor's degree preferred Equivalent extensive experience in enterprise application testing, test planning, and test execution will be considered Forbes Technical Consulting