Pharmacy Manager

Job Purpose and Summary We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, we help people navigate the health care system by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. Our Pharmacy Managers play a critical role in cultivating a culture of excellence in their respective pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for their pharmacy team. As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and addressing performance opportunities. Responsibilities Live our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices. Oversee the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow‑up of pharmacy team members. Support safe and accurate prescription fulfillment by directing the pharmacy team to follow pharmacy workflow procedures and utilizing the safety guardrails at every workstation. Contribute to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same—demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues. Proactively offer and deliver immunizations to keep patients healthy; identify, engage, and support Pharmacy Technicians to learn to immunize. Support the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products. Conduct new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow and ensuring all trainees are on‑track for timely completion of required training and/or licensure. Ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if needed. Partner with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues willing to work in the pharmacy, and ensuring that cross‑trained colleagues are on‑track for timely completion of all required training for licensure. Oversee Staff Pharmacists and District Support Pharmacists (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; delivering annual performance reviews and closing gaps as needed. Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating and overseeing the writing of the pharmacy schedule. Regularly review business reporting for operational insights and developing action plans to close gaps, including workflow, service, patient care, and compliance. Establish a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant action. Maintain relevant clinical and technical skills for the job as the industry evolves, including active participation in company‑required trainings and CMEs, and actively seeking opportunities to expand knowledge to better support patients. Support access to care and improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services where permissible; empower the pharmacy team to provide holistic care at every step of the patient care journey. Understand and comply with all relevant federal and state laws, regulations, professional standards, and ethical principles; comply with CVS Health policies and procedures to help support patient safety and comply with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues. Required Qualifications Active Pharmacist License in the state where the Store is located. Active National Provider Identifier (NPI). Not on the DEA Excluded Parties list. 1–2 years of experience as a Pharmacist. Essential Functions Regular and predictable attendance, including nights and weekends. Ability to complete required training within the designated timeframe. Attention and Focus: Ability to concentrate on a task over a period of time, pivot quickly from one task to another, and confirm prescription information and label accuracy to ensure patient safety. Customer Service and Team Orientation: Actively look for ways to help people in a friendly manner, notice and understand patients’ reactions, and respond appropriately. Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; utilize active listening, ask questions, and avoid inappropriate interruptions. Mathematical Reasoning: Ability to use math to solve problems such as determining total tablets, day’s supply, and number of bottles needed to fill a prescription. Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action among multiple options. Physical Demands: Be mobile and remain upright for extended periods of time, lift up to 20lbs. occasionally, lift up to 10lbs. frequently, manipulate small parts, and exercise limited touch‑based dexterity. Team Management and Leadership: Lead by example, delegate tasks, empower team members, provide feedback, coach, and manage performance; motivate and inspire adherence to standards. Any additional tasks as directed by Supervisor or Manager. Physical Demands Be mobile and remain upright for extended periods of time; lift, scan, and bag items; reach overhead; move fingers repetitively; control precision; stoop to a considerable degree; use visual acuity to transcribe and read small parts; lift up to 20lbs. occasionally, up to 10lbs. frequently. Team Management and Leadership Lead by example and set a positive tone for the team; delegate tasks, empower team members, foster a collaborative work environment, motivate and inspire high performance, apply problem‑solving skills to address challenges, navigate changing circumstances, and coach, reinforce, encourage, discipline, and/or terminate pharmacy team members as required. Preferred Qualifications Completion of the CVS Pharmacy Manager Emerging Leader (PM‑EL) program. 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting. Ability to work in the home store, and across the market in other locations to meet business need. Anticipated Weekly Hours 40 hours per week. Pay Range The typical pay range for this role is $65.00 – $85.00 per hour. This represents the base hourly rate for all positions within this job grade. Final offers will depend on experience, education, geography, and other factors. The position may also be eligible for bonus, commission, or short‑term incentive programs. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and additional resources. Details about available benefits are provided during the application process and on Benefits Moments. Application Information We anticipate that the application window for this opening will close on 06/26/2026. Equal Opportunity Employment Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr