MemberX Coordinator- River North & Wicker Park

Job Description

Job Description

ONYX River North · ONYX Wicker Park

ONYX is growing. We’re hiring MemberX Coordinators. You must be open to working at all current and future Chicago company-owned locations. 

You’re the first person every member meets. You know the Method, the schedule and the studio inside out. You turn first visits into memberships. You keep the experience sharp from check-in to cooldown.

This is a sales role with uncapped commission. You need strong customer service and sales experience.

What you’ll do

• Greet every member and guest. Learn names.

• Run check-in, bookings, waitlists and class questions.

• Lead in-studio intros: studio tour, Method overview, membership presentation.

• Match new members to the right membership for their goals.

• Close memberships and class packs at the desk.

• Answer walk-in and inbound questions quickly and accurately.

• Resolve member concerns professionally and see them through.

• Know the Method, the community and our studio standards cold.

• Keep the studio clean, stocked and ready for class.

• Support marketing and community events.

What you bring

• 1–2 years of membership or retail sales experience. Fitness or hospitality is a plus.

• A track record of hitting sales goals.

• Service instincts: calm, warm, focused on solutions.

• You’re comfortable presenting pricing and asking for the sale.

• Availability for 34–40 hours a week: mornings, evenings, weekends and holidays. At least 1 weekend day is required.

• An eye for detail and pride in a well-kept studio.

• A team-first approach.

• You must be 18 or older.

Pay and benefits

• $18 per hour

• Free ONYX membership

• Paid time off

• Training and development grants

About ONYX

ONYX is the Original Heated Reformer Workout®. It was founded in Chicago in 2020. The workout is immersive, inclusive and high-intensity, and the studios are built around community.

The hourly rate, commission and benefits listed are accurate as of the posting date. ONYX may change them at any time, subject to applicable law.

ONYX is proud to be an Equal Opportunity Employer.

As a Black, gay-owned business, we celebrate difference. We build spaces where every team member belongs. We welcome applicants of every race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, genetics, disability, age, veteran or military status, and any other status protected by law.

Our team runs on respect, growth and authenticity. If that’s you, apply.