Customer Support Agent

Full-time

Career Hub

At Forward , we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward.

Role Overview

The Customer Support Specialist acts as the primary point of contact for our users, responding to inquiries across live chats, messaging platforms, and email. In this role, you will provide technical assistance, resolve customer issues, consult users on products and services, and cultivate a positive customer experience to drive retention and brand loyalty.

Key Objectives

Deliver timely, effective, and accurate solutions to customer issues.

Drive customer retention by maintaining high service quality and ensuring fast query processing.

Meet and exceed targeted performance metrics (CSAT, SLA, FRT) and core KPIs.

Deliver an exceptional, positive customer experience across all communication channels.

Identify recurring product issues and escalate actionable user feedback to relevant internal teams.

Requirements

Language proficiency: English — B1+, Ukrainian - fluent (Turkish language proficiency is a strong plus)

Shift Availability: Willingness and readiness to work night shifts as part of a rotational schedule.

Technical Equipment: Personal PC or laptop equipped with a working webcam (during the onboarding period).

Workplace Setup: Reliable, high-speed, and uninterrupted internet connection to ensure continuous coverage during working hours.

Learning Agility: Ability to quickly digest, retain, and apply large volumes of product information.

Our Benefit Cafeteria is Packed with Goodies:

Children Allowance
Mental Health Support
Sport Activities
Language Courses
Automotive Services
Veterinary Services
Home Office Setup Assistance
Dental Services
Books and Stationery
Training Compensation

Apply

Vacancy posted 6 days ago

Similar jobs that could be interesting for youBased on the Customer Support Agent in Remote vacancy

Customer Service Support Agent
$14 - $15 per hour
...the United States. We specialize in providing professional, customer-first support services, chat support, and technical assistance. We proudly... ...over fortune 500 companies. Our network of trained independent agents ensure high-quality interactions. With a dedicated team...
Suggested
For contractors
Remote work
Work from home
Flexible hours
Vocalink Connections
Raleigh, NC
23 hours ago
Customer Support Agent - (Bench Team)
$23 - $25.5 per hour
...We’re looking for a Customer Support Agent with English fluency to join our Bench Team. In this individual-contributor role, you’ll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution...
Suggested
Hourly pay
Work at office
Work from home
Weekend work
2 days per week
External Only | Blueprint Technologies
Bellevue, WA
9 hours ago
Customer Support Agent (DE)
...Us Donkey Republic is looking for 2part-time German-speaking Rider Support Agents (20 hours per week).We are a Danish purpose-driven company, operating a fleet of 30,000+ bicycles, serving 1m+ customers in 70+ locations in Europe. We are working to provide flexible, affordable...
Suggested
Contract work
Freelance
Immediate start
Remote work
Monday to Friday
Flexible hours
Weekend work
Day shift
Afternoon shift
HUB
New York, NY
2 days ago
Customer Support Agent
...mission to revolutionise free-to-play social casino gaming, and the people who play our products deserve support that matches that ambition. As a Customer Support Agent, you’ll be the voice of B2Spin resolving issues with speed and care, spotting patterns that make our...
Suggested
Remote work
B2Spin Limited
Atlanta, GA
3 days ago
Customer Support Agent
...Seeking a proactive and empathetic Customer Support Agent, the part-time position will engage with customers via phone, email, and chat to resolve issues and ensure a seamless experience with the Everlance B2C product line, working Wednesday through Sunday from 8am to...
Suggested
Part time
Remote work
Virtual Vocations Inc
United States
2 days ago
Remote Customer Support Agent
...American Customer Care/ Premiere Response is seeking a Remote Customer Service Representative. This entry-level role handles customer... ...The position emphasizes excellent communication, brand product support, and problem-solving to improve retention. Training is provided...
Remote work
Home office
ACC Premiere, LLC.
United States
4 days ago
Customer Support Agent (Fully Remote)
...multichannel inquiries and own escalated cases through resolution. Support high-value players, monitor SLA risks, and complete operational tasks. Mentor teammates and share ideas to improve customer experience. What We\'re Looking For: Proven customer...
Remote work
Partner Engineering and Science
United States
22 hours ago
Norwegian-Speaking Customer Support Agent - Remote (Greece)
...Mercier Consultancy is recruiting a Norwegian-speaking Customer Service Agent to support Dyson customers from home in Greece. You will handle inquiries via phone, email, and live chat, delivering friendly, professional service as the first point of contact. The role...
Full time
Remote work
Relocation package
Employers from Greece
United States
2 days ago
Customer Remote Support Agent
€65k - €99.13k per year
...passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve... ...into possibilities. Job Description As a Customer Remote Support Agent, you will provide advanced troubleshooting and technical support...
Hourly pay
Work at office
Remote work
Worldwide
Shift work
BD
New York, NY
2 days ago
Customer (Billing) Support Agent (Hungarian)NewBellevue, WA
$23 - $25.5 per hour
...Customer (Billing) Support Agent (Hungarian)We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use...
Hourly pay
Full time
Work at office
Remote work
Work from home
Weekend work
Blueprint Consulting Services
Bellevue, WA
4 days ago
Remote Norwegian-Speaking Customer Support Agent
...Mercier Consultancy in Greece is seeking a Norwegian-speaking Customer Service Agent to support Canon, a world-leading imaging and technology brand. This fully remote role offers relocation and the chance to work from home while assisting Norwegian-speaking customers....
Remote work
Work from home
Relocation
Employers from Greece
United States
2 days ago
Remote Customer Support Agent (P&C)
$19 - $21 per hour
...This job is what Jerry is all about: helping our customers take care of their most important assets, their car and home, with the kind of warmth and speed they didn't expect from an insurance company. Car and home are people’s most important assets, yet the experience...
Hourly pay
Full time
Contract work
Part time
Work experience placement
Freelance
Local area
Remote work
Flexible hours
Jerry
United States
21 hours ago
Remote Customer Support Agent - Inbound Calls & Upsell
...Five Star Solutions is seeking individuals to professionally handle inbound customer calls about goods and services. This BYOD, work-at-home role requires a reliable internet connection, dedicated workspace, and the ability to follow scripts while delivering helpful service...
Full time
Part time
Remote work
Work from home
Shift work
Five Star Solutions
United States
2 days ago
Remote Norwegian-Speaking Customer Support Agent (Greece)
...Mercier Consultancy in Greece (Relocation Opportunity) is seeking a Norwegian-speaking Customer Service Agent to support Imperial's customers. The role is fully remote from Greece, with a 40-hour workweek, and involves handling inquiries by phone, email and live chat....
Remote work
Relocation
Relocation package
Employers from Greece
United States
2 days ago
Customer Support Agent (Fully Remote)
...We're looking for a Customer Support Agent who genuinely cares about people and turns questions into positive experiences. You'll be one of the main points of contact for customers, helping with subscriptions, orders, accounts, and general questions. What you...
Full time
Contract work
Local area
Remote work
Lev Haolam
United States
1 day ago
Bilingual Customer Support Agent, English and Spanish
...Description On-site in Winston-Salem, NC Our client seeks a bilingual Customer Support Agent to assist small-business owners in English and Spanish as they use a new online ordering platform. You will help customers register accounts, resolve login and ordering...
Full time
Shift work
Afternoon shift
Early shift
Eliassen Group
Winston Salem, NC
3 days ago
Customer Service Advisor
$18.25 per hour
...What You’ll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services....
Hourly pay
Weekly pay
Flexible hours
Afternoon shift
Valvoline Inc
Weldon Spring, MO
a month ago
Remote Customer Support Agent
...MCI is actively seeking a focused Call Center Representative to deliver excellent customer support from a remote home-based setting. You will handle inquiries, resolve issues, and guide customers to the right solutions within a fast-paced environment. Ideal candidates...
Remote work
Work from home
MCI
United States
2 days ago
Finnish-Speaking Customer Support Agent (Remote Greece)
...Mercier Consultancy is seeking a Finnish-speaking Customer Service Agent who will support customers for JT from a remote role based in Greece. You will handle enquiries via phone, email and live chat, delivering a professional and friendly service while contributing to...
Remote work
Relocation package
Employers from Greece
United States
2 days ago
Remote Customer Support Agent (P&C)
$19 - $21 per hour
...repairs) and since launching in 2019, we've grown to over 5M customers. Every one of those customers holds an active policy with one... ...get added, drivers move out, lienholders change. As a Customer Support Agent, you're the person who takes that call, makes the change, and...
Hourly pay
Full time
Contract work
Part time
Freelance
Work at office
Local area
Remote work
Flexible hours
Precision Labs
Augusta, GA
3 days ago
Remote Customer Support Agent - Inbound Calls & Upsell
$14 per hour
...Five Star Solutions is hiring remote call center agents to assist customers of clients with debit card incentives, orders, and balances. This BYOD, work-at-home role requires you to provide your own equipment and workspace and attend paid training. Shifts are available...
Hourly pay
Remote work
Work from home
Shift work
Night shift
Weekend work
Remote Jobs
United States
4 days ago
Remote Inbound Customer Support Agent
...AnswerNet is seeking remote customer-oriented service representatives to deliver high-level support to clients daily. You will take inbound calls for assigned programs, perform outbound calls if needed, and document all interactions while upholding integrity and company...
Remote work
AnswerNet
United States
2 days ago
Customer Support Agent - (Remote)
$16.5 - $18 per hour
...Customer Support Agent – Remote Easily available to support the service delivery team. Builds strong collaborative relationships with customers, ensuring satisfaction and identifying service opportunities. Encourages continuous improvement of business processes. Handles...
Hourly pay
Part time
Work at office
Remote work
Work from home
Shift work
Weekend work
Easy Recruiter
San Antonio, TX
3 days ago
Remote Customer Support & Sales Agent
...MCI is seeking support representatives for remote customer service interactions. This role focuses on addressing customer inquiries, resolving issues, and ensuring top-notch service experiences. The ideal candidate will have a high school diploma, exceptional communication...
Remote work
MCI
Kansas City, MO
3 days ago
Customer Support Agent
...bikes more integrated, more accessible, and better supported through the independent shops and communities... ..._________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary...
Hourly pay
Work at office
Remote work
Shift work
Weekend work
XDS
Los Angeles, CA
13 days ago
Remote Customer Support & Sales Agent
...The Sydney Call Centre is seeking an At-home Contact Center Representative in the United States to support customer service and sales interactions. You will engage with hundreds of customers weekly across the country to resolve issues, upsell products, and ensure a positive...
Remote work
The Sydney Call Centre
San Marcos, CA
5 days ago
Customer Support Agent
$20.8 per hour
...WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether. Position Description: Motus is looking for a proactive and empathetic Customer Support Agent for our Everlance B2C product line. In this role, you will be the first point of contact for customers, helping them...
Hourly pay
Temporary work
Local area
Remote work
Home office
Flexible hours
Weekend work
Motus
Chicago, IL
3 days ago
Customer Support Agent
$3,533 - $4,962 per month
...month Summary Product questions, account access steps, order updates, and service follow-ups make up the daily work. The Customer Support Agent directly assists customers by clarifying service information, resolving routine concerns, and ensuring each interaction moves...
Remote work
Work from home
Day shift
Talentoma
Tallahassee, FL
2 days ago
Customer Support Agent
$20 per hour
...Environment: Office Environment, Moderate to High Call Volume, Diverse Customer Needs, Team Collaboration, escalations are rare, Emphasis on... ...them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced...
Hourly pay
Full time
Temporary work
Casual work
Work at office
Remote work
Monday to Friday
Circuit Board Medics
Greenville, SC
21 hours ago
Customer Support Agent
$19 - $35 per hour
...Job Summary We are looking for a friendly, customer-focused, and detail-oriented Customer Support Agent to join our remote team. In this role, you will assist customers by answering questions, resolving issues, and providing exceptional service through phone, email...
Hourly pay
Work at office
Remote work
Flexible hours
DTE Energy Co
Las Vegas, NV
21 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support Agent. Be the first to apply!