ServiceNow Developer

United States

Secret

Fully remote

Information Technology

Overview

GovCIO is seeking a ServiceNow Developer to provide customer communications, application enhancement analysis, defect analysis, testing support, and technical user support within the U.S. Coast Guard (USCG) ServiceNow enterprise environment. This is a full‑time remote position delivering user-focused application support and Agile-driven development assistance, within the United States.

Responsibilities

As a ServiceNow Developer, you will support the rapid delivery of functional applications and automated workflows in accordance with the Software Lifecycle Management Plan (SLMP). Core responsibilities include:

• Develop and configure applications within the ServiceNow platform, utilizing App Engine, Flow Designer, and UI Builder to meet mission objectives with minimal manual coding.

• Collaborate with stakeholders to analyze requirements and translate operational needs into scalable, functional scoped applications and ServiceNow modules.

• Execute the full SDLC utilizing diverse methodologies, including Scrum, Agile, DevSecOps, Lean, and Waterfall, ensuring ServiceNow releases are delivered on schedule.

• Minimize technical debt by applying ServiceNow best practices and platform governance to ensure "out-of-the-box" alignment.

• Maintain cybersecurity compliance by developing ServiceNow applications that conform to USCG system security requirements and federal data protection standards.

• Produce and maintain technical documentation, including Software Product Documentation, Update Set logs, and updates to the Software Lifecycle Management Plan.

• Support application lifecycle activities, including the migration of legacy workflows into ServiceNow and the modernization of existing platform modules.

• Provide technical insights regarding ServiceNow platform capabilities, governance models, and digital transformation strategies.

Qualifications

High School with 6-9 years (or commensurate experience)

Required Skills and Experience

• Demonstrated experience developing on the ServiceNow platform.

• Proven ability to execute the SDLC using modern frameworks such as Agile, DevOps, or DevSecOps in a mission-critical environment.

• Experience securing ServiceNow applications in accordance with USCG, DoD, DHS, or federal cybersecurity policies.

• Proficiency in systems integration, including connecting ServiceNow with external data sources, APIs, and enterprise infrastructure.

• Strong communication skills with the ability to participate in technical discussions and translate requirements between stakeholders and engineering teams.

• Ability to manage tasks in a fast-paced environment, focusing on platform scalability and operational readiness.

Clearance Required: Active Secret Clearance

Preferred Skills & Experience

• Experience supporting U.S. Coast Guard or Department of Homeland Security (DHS) programs.

• Knowledge of ServiceNow Governance or the Common Service Data Model (CSDM).

• ServiceNow Certifications (e.g., Certified Application Developer or Certified Implementation Specialist).

• Familiarity with enterprise IT governance and hybrid cloud integration.

• Strong analytical, problem-solving, and continuous improvement mindset.

Posted Salary Range

USD $100,000.00 - USD $120,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.