Part-time Front Office Administrative Assistant

Job Description

SMITH MEDICAL CLINIC

Status: Part-time, 12–32 hours per week; job sharing may be considered

Pay: $18–$22 per hour, depending on experience

Reports to: Patient Operations Manager

Work locations: Georgetown and Pawleys Island, SC

About the Position

Smith Medical Clinic provides free health care to low-income, uninsured adults in Georgetown County. We are seeking an experienced, welcoming, and organized Front Office Administrative Assistant to help patients access care and support daily clinic operations. English and Spanish bilingual proficiency is strongly preferred.

This position handles scheduling, patient registration, check-in and check-out, telephone calls, paperwork, and accurate electronic records. The successful candidate will manage competing priorities, follow through on requests, and work independently after training while collaborating with staff and volunteers.

The front office team supports our clinic locations in Georgetown and Pawleys Island. The ability and willingness to occasionally work at either location as staffing and clinic needs require is an essential part of the position.

Key Responsibilities

Welcome patients and visitors with warmth, professionalism, and respect.

Answer calls, route messages accurately, and respond to questions about clinic services; refer clinical questions and urgent concerns promptly to appropriate clinical staff.

Schedule and confirm appointments, assist with reminders and rescheduling, and coordinate scheduling needs with the clinic team.

Register new patients, assist with forms, and check patients in and out.

Verify and update patient demographics, contact information, and eligibility documentation according to clinic procedures.

Enter, scan, and maintain accurate patient information and administrative documents in the electronic health record.

Track patient requests and outstanding paperwork and follow through to ensure they reach the appropriate staff member.

Communicate with providers, nurses, volunteers, and other staff to support an orderly patient flow.

When bilingual, assist English- and Spanish-speaking patients with routine front office communication; arrange interpreter services for clinical discussions according to clinic procedures.

Maintain an organized and welcoming reception area and complete assigned opening and closing procedures.

Protect patient confidentiality and follow clinic policies for handling sensitive information.

Provide coverage at Georgetown and Pawleys Island locations and perform other related administrative duties as assigned.

Required Qualifications

High school diploma or equivalent.

At least two years of experience in a busy front office or administrative role, including scheduling, telephone communication, accurate data entry, and direct service to patients or customers.

Strong computer skills, including email, document preparation, and electronic scheduling or record systems; ability to learn new software and workflows.

Clear written and verbal communication, careful attention to detail, and dependable follow-through.

Ability to prioritize competing requests, remain calm during busy periods, and resolve routine problems within established procedures.

Ability to work independently after training, recognize when assistance is needed, and collaborate with a team.

Professional judgment, discretion, and respect when working with people from varied backgrounds and handling confidential information.

Reliable attendance, punctuality, and flexibility to work at Georgetown and Pawleys Island locations as needed.

Preferred Qualifications

English and Spanish bilingual proficiency strongly preferred, including the ability to assist patients confidently by telephone and in person with routine registration, scheduling, and clinic information.

Three or more years of relevant front office or administrative experience.

Medical office or community clinic experience strongly preferred, particularly patient registration, appointment scheduling, and electronic health records.

Experience with Epic or another electronic health record system.

Associate degree or relevant administrative or medical office training.

Why Work at Smith Medical Clinic

You will help patients feel welcome and supported while working alongside providers, nurses, staff, students, and volunteers who care about our community. We value professionalism, empathy, respect, responsibility, and kindness. We are looking for someone who takes pride in dependable work and treats every patient with dignity.