Aesthetics Training Manager, SkinCeuticals

Job Title: Aesthetics Training Manager, SkinCeuticals


Division: Dermatological Beauty

Location: Must reside within assigned territory (Philadelphia, PA or Boston, MA)

Who We Are:

For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

Summary:

This position will be responsible for executing in-office training, hands-on training, live and virtual seminars, and other technical training classes as needed. These trainings and seminars are designed to enhance the knowledge of the SkinCeuticals brand, protocols, and science to our external customers, staff members, and consumers. This position will work in designated regions and support the training needs of customers within, but not limited to, Flagships, SkinLabs, Corporate Accounts, high growth opportunity accounts, and accounts new to the SkinCeuticals brand. The Aesthetics Training Manager will also support Education and Sales programs that correlate to brand initiatives (i.e., Professional and Master programs, social selling, etc.)

Responsibilities:

The SkinCeuticals Aesthetics Training Manager represents the brand both on a large public scale, within virtual and social environments, and within our customer's offices. They must possess and exemplify a professional attitude and lead with integrity on all platforms and in all interactions. This position must be able to execute impeccable presentations using aligned brand verbiage and represent all touchpoints that align to SkinCeuticals as the Global #1 Medical Skincare Brand.

LIVE SEMINARS:
* Facilitates customer facing, small and medium sized seminars (10-85 people), in the field utilizing tools and assets provided and delivers consistent messaging as designated on topics including, but not limited to, product knowledge, professional protocols, integrated skincare, science, selling techniques, social selling, and hands-on training focusing on chemical peels and dermaplaning.
* Assists in recruiting within assigned region for seminars utilizing internal and social platforms with provided assets.
* Logs attendance for seminars in our CRM, SalesForce, utilizing predetermined coding for tracking purposes.
* Collaborates with local sales team members to gain maximum ROI by targeting the right audience based on the content to be presented.
* Manages logistics for all field-based, in-office trainings.
* Manages logistics for all live seminars within assigned region (in collaboration with the sales leaders) including sourcing locations, contract execution, meeting needs, gratis, and final attendee lists within a given budget for each event.

VIRTUAL SEMINARS & SPECIALIZED TRAININGS:
* Delivers customer facing virtual seminars to our B2B customers (10-125 people) utilizing tools and assets provided; delivering consistent messaging as designed on topics including, but not limited to, product knowledge, professional protocols, integrated skincare, science, selling techniques, social selling, chemical peeling, and assisting hands-on pre-learning courses.
* Delivers excellent education via streaming services (Zoom and Teams) and exemplifies SkinCeuticals branding utilizing displays in backgrounds as well as appropriate product positioning.
* Sets up all displays, participant guides, and demonstration products at in-office trainings consistent with leadership directives and plans for consistent delivery of content.
* Prepares monthly reports, which will include, but are not limited to, a calendar of training activities, budget utilization, summary of feedback from trainings, and all corporate required forms such as expense reports per timing parameters.
* Enters all virtual participants into our CRM, SalesForce, for tracking purposes within 5 days of a virtual seminar.
* Collaborates with local sales team members to gain maximum ROI by targeting the right audience based on the content to be presented.

IN-OFFICE TRAININGS:
* In collaboration with sales leaders, maintains a consistent call plan with the local sales team to create a fair rotation ensuring every territory can utilize the Aesthetics Training Manager in an effective and impactful manner.
* Delivers in-office trainings with contractual strategic partners including Flagship accounts, Corporate Accounts, SkinLabs and other high potential opportunities identified in collaboration with the Regional Sales Director.
* Optimizes time in territories by collaborating with local sales team members to deliver in-office training to prospective accounts, existing accounts with high potential, new accounts that meet the minimum qualifier, and/or to accommodate other reasonable training requests.

SOCIAL SELLING:
* Supports in office selling events as identified by leadership and Regional Sales Director aligning to the overall social selling initiative.
* Maintains a professional social profile on sites deemed appropriate by leadership; posts regularly on education initiatives, builds aesthetic community via social platforms, posts brand-provided assets and adheres to the L'Oréal social guidelines set forth by the company.

Program Development (in collaboration with leadership):
* Contributes to current training programs, as needed, with ideas for new product materials, training assets, participant tools or other new techniques to meet the needs of our external customers.
* Assists in the research, development, and delivery of new training programs in accordance with needs assessment performed in the field, including expanding current programs.
* Keeps abreast of competitors' activities and actively shares information and ideas that will impact future success.

OTHER
* Attends SkinCeuticals tradeshows, when assigned, for pertinent professional meetings; manages treatment suites, if applicable, at major medical/industry meetings based on the need and in collaboration with Medical Affairs.
* Maintains clear, consistent, and proactive communication between sales, leadership, and customers in correlation to in office training initiatives.
* Maintains a stocked, clean, and organized detail bag(s) and seminar totes to support all technical trainings and seminars.
* Regularly attends trainings offered through L'Oréal USA (MyLearning) and other learning sites to broaden scope of expertise.

Experience / Abilities Required:
* Undergraduate degree (preferred)
* Must hold and maintain an active aesthetics license
* Minimum 2 years hands-on training experience and/or equivalent related work and educational experience
* Minimum 2 years' experience in a treatment room, preferably within the medical industry
* Must be able to travel to in-office training sessions, sales meetings, trade shows, corporate office as necessary to meet the training objectives and business needs of account executives and accounts.
* Travel is up to 70% of role
* Ability to manage multiple priorities and work independently
* Bilingual candidates encouraged to apply
* Computer proficiency in Microsoft suite, Zoom, Teams is essential; SalesForce.com experience a plus
* Valid US driver's license