Urgent Care Clinic Manager

About The Role As a Multi‑Site Urgent Care Clinic Manager, you’ll oversee operations at both our Saugus and Malden, Massachusetts locations, leading a combined team of approximately 16 administrative and clinical staff members. You’ll divide your time between both locations based on operational needs, peak hours, and business priorities. Key Responsibilities Lead and mentor non‑provider staff across both sites, cultivating a unified culture of service, accountability, and operational excellence. Ensure consistent policies, procedures, and patient care standards at both sites. Coordinate staffing and resources between locations as needed. Manage day‑to‑day clinic operations, ensuring smooth patient flow, scheduling accuracy, and efficient resource utilization. Travel between locations to provide hands‑on leadership and support. Monitor and optimize operational efficiency and key performance indicators, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence. Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols. Oversee clinic finances, including budget control and P&L tracking for dual operations. Handle recruiting, onboarding, scheduling, and payroll for approximately 16 staff members. Provide performance management and professional development across both teams. Create coverage plans and ensure adequate staffing at both locations. Foster communication and collaboration between site teams. Serve as the primary liaison with regional leadership for both locations, communicating performance data, challenges, and improvement plans. Provide floor support during peak hours or staffing needs. What We’re Looking For 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care. Strong leadership background with the ability to coach, inspire, and retain high‑performing teams. Clinical experience or Medical Assistant certification is a plus. Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred. Solid understanding of healthcare administration, compliance, and budget management. Excellent communication skills with strong emotional intelligence and decision‑making abilities. Benefits 401(k) Dental insurance Health insurance Paid time off Competitive compensation and benefits. Work Environment Fast‑paced urgent care with frequent role‑switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed. Requires regular travel between AFC Saugus and AFC Malden facilities (approximately 4 miles apart) and flexibility to spend varying amounts of time at each location based on operational needs. Employment Equity Statement American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AFC is committed to pay equity and transparency. The expected pay range for this role is $70,000 to $85,000 per year. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. Equal Opportunity Employer We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr