Pharmacy Customer Service Associate

$16 - $18 per hour

Walgreens

Aurora, IN

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $16 - $18 / Hourly

Apply

Vacancy posted 13 hours ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Aurora, IN vacancy

Sales Coordinator Remote
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Lawrenceburg, IN
a month ago
Customer Service Associate
...Customer Service Rep At Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Learn and grow in a fun and energetic environment! Valid Driver's License Proof of Liability Insurance Positive Attitude...
Suggested
Flexible hours
Domino's Pizza LLC
Lawrenceburg, IN
3 days ago
Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer... ..., wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee...
Suggested
Contract work
Part time
Local area
Dollar Tree
Lawrenceburg, IN
10 hours ago
Customer Service Associate
...Relocate to Greece This Summer and Work Remotely! Are you fluent in Spanish and passionate about helping others? Join us as a Customer Service Representative supporting a global online community fully remote, with relocation support to help you settle smoothly into...
Suggested
Summer work
Remote work
Relocation
Relocation package
Day shift
Freelance Headhunters Collective
Aurora, IN
3 days ago
Clinical Office Assistant
...values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. Benefits That... ...and internal mobility Job Summary: Provide customer-focused service and support to patient flow in a unit based. This position...
Suggested
Work at office
Local area
Flexible hours
Weekend work
St. Elizabeth Healthcare
Lawrenceburg, IN
3 days ago
Customer Service Specialist
$15 per hour
...Customer Service Specialist Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines...
Full time
Local area
Remote work
Work from home
Worldwide
Monday to Friday
Shift work
Weekday work
Qurate Retail Group
Lawrenceburg, IN
3 days ago
Customer Service Representative
...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged... ...have: Retail and customer service experience Sales associate or cashiering experience High school diploma or...
Weekly pay
Temporary work
Local area
Flexible hours
Shift work
Circle K
Lawrenceburg, IN
2 days ago
Customer Service Representative
...Customer Service Representative Brand: Matthews Memorialization Line of Business: Funeral Home Location: Aurora, IN, US, 47001 POSITION... ...RESPONSIBILITIES QUALIFICATIONS / REQUIREMENTS High School Diploma or GED Associate Degree or equivalent from two-year college or technical...
Local area
Matthews International Corporation Supplemental Unemployment...
Aurora, IN
2 days ago
Seasonal Sales Associate
...guidance and supervision, the Seasonal Sales Associate supports the store team on a short-term... ...delivering outstanding guest service experiences in a sales culture that utilizes... ...focus on sales, store maintenance, and customer service activities. The ideal candidate...
Temporary work
Seasonal work
Local area
Flexible hours
Night shift
GameStop
Aurora, IN
2 days ago
Field Sales Consultant - Insurance Solutions
$75k
...Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers....
Flexible hours
Night shift
Platinum Supplemental Insurance
Lawrenceburg, IN
4 days ago
Multimedia Sales Representative (Hiring Immediately)
...re looking for the Connector. This role is ideal for those with backgrounds in nonprofit leadership, education, media/PR, or public service. You're a great fit if you're: Entrepreneurial: You understand that building a business is about solving problems for others...
For contractors
Local area
Immediate start
Home office
Best Version Media
Lawrenceburg, IN
1 day ago
InHome Sales Executive
$100k - $300k
...calls and step into a full-time, high-opportunity W-2 sales role where 90% of the work is done for you before you ever meet the customer. Become a part of the team and launch our second full fiscal year in this market. We're looking for driven professionals ready...
Weekly pay
Full time
Local area
Flexible hours
Home Genius Exteriors West
Lawrenceburg, IN
1 day ago
Online Grocery Pick-Up Clerk
...Select and gather products for customers' on-line orders in the most efficient manner with... ...for pick up. Provide a positive customer service experience that makes customers want to... ...team including Online Grocery Pick- Up associate communicates any substitutions or exceptions...
Local area
Kroger Family of Companies
Lawrenceburg, IN
1 day ago
Grocery Clerk
...Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages... .... Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate...
Full time
Part time
Seasonal work
Flexible hours
Kroger
Lawrenceburg, IN
2 days ago
Meat/Produce Team Associate
$14 - $27 per hour
...ESTATES DR, AURORA, IN, 47001, US Job Overview Meat / Produce associates are focused on keeping the Fresh area fully stocked. They also... .... We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Shift work
Day shift
Walmart
Aurora, IN
1 day ago
Sales Representative
Job Description Job Description Stop building someone else's dream . Love your community? Get paid to highlight it. Combine local passion with a multi-channel advertising powerhouse. Your Role: Consult: Conduct in-person meetings with local business owners...
For contractors
Local area
Immediate start
Best Version Media
Lawrenceburg, IN
a month ago
Retail Keyholder (Store 6556)
..., we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games... ...include packing lists. Visually inspect associates' and leaders' packages and/or belongings at...
Full time
Local area
Worldwide
Flexible hours
Shift work
Night shift
3 days per week
GameStop
Aurora, IN
4 days ago
Retail Customer Experience Specialist
...Inc., is seeking a store team member to deliver an outstanding customer experience while maintaining an organized store environment. You... ...and safety goals. Applicants should bring strong customer service skills, flexibility in scheduling, and the ability #J-18808-Ljbffr...
The TJX Companies , Inc.
Cleves, OH
1 day ago
Receptionist
...Qualifications High school diploma or equivalent required. Excellent computer skills required. Strong communication and customer service skills. Ability to multitask and work effectively in a fast-paced environment. COVID-19 vaccine required unless an...
Temporary work
Part time
Flexible hours
Shift work
Weekend work
Shady Nook Nursing and Rehab
Lawrenceburg, IN
a month ago
Hotel Front Desk Agent
...Occasional Laundry. Communicate pertinent guest information to designated departments Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills...
Night shift
Baymont by Wyndham Lawrenceburg
Lawrenceburg, IN
4 days ago
Night Auditor
...cashier's reports. Answer and assist with calls to the Guest Services, PBX, and Front Desk areas. Accurate reservations input into property... ...and occupancy rate goals. Provide superior service to all customers. Responsible for assigning casino patrons to the correct...
Daily paid
Work at office
Immediate start
Shift work
Night shift
Afternoon shift
Full House Resorts
Rising Sun, IN
4 days ago
Customer Service Representative
...Customer Service Representative Be Part of a Bold New Chapter in Composites Industry, join ALTA Performance Materials ALTA Performance Materials is the global leader in a broad range of general-purpose and high-performance grades of unsaturated polyester and vinyl ester...
Local area
ALTA Performance Materials
Cleves, OH
1 day ago
Night Auditor & Guest Services Specialist
...Night Auditor to reconcile hotel and casino reports, handle guest services calls, and ensure accurate reservations and check‑ins. The role... ...SPIRIT and PMS, with focus on occupancy targets and excellent customer service. The ideal candidate maintains strong communication,...
Night shift
Weekend work
Rising Star Casino
Rising Sun, IN
3 days ago
PRODUCE/CLERK
...Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages... .... Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate...
Full time
Part time
Seasonal work
Flexible hours
Kroger
Cleves, OH
2 days ago
Client Service Rep / Reception
...he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members...
Full time
Local area
Shift work
Planet Fitness
Lawrenceburg, IN
more than 2 months ago
Member Service Representative weekend
...he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective...
Part time
Local area
Shift work
Weekend work
Planet Fitness
Lawrenceburg, IN
more than 2 months ago
PRODUCE/CLERK
...Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers... ...standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate...
Seasonal work
Kroger Family of Companies
Cleves, OH
2 days ago
Wireless Sales Representative
$400 per month
...WHO is this FOR? All new hires for MOBILE ASSOCIATE AND RETAIL ASSISTANT MANAGER positions (... ...who are obsessed with providing amazing customer experiences while delivering on all... ...k ~ Pay Advances ~ Discounted Phone Service ~ Rewards Trips / Contests ~ Promotion...
Hourly pay
Weekend work
Day shift
Afternoon shift
Connectivity Source |T-Mobile Authorized Retailer
Lawrenceburg, IN
10 days ago
Sales Representative Trainee
...professionals to sell company products and services. Participants will go through extensive... ...our technology. • Work with Customer Service, Distribution, and Marketing teams... ...• Masters customer performance tools associated with data analysis and business reporting...
Temporary work
Traineeship
Local area
Relocation
Aurora, IN
10 days ago
Entry-Level Sales Representative - Ideal For First Responders
$65k - $85k
...safety professionals who want to continue serving their communities in a new way. Our culture is built on teamwork, integrity, and service. What You'll Do Build relationships with local business owners and employees Conduct needs-based consultations and...
Full time
For contractors
Local area
Immediate start
The Compass Business Group
Lawrenceburg, IN
25 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!