OPS CONSUMER SUPPORTS ANALYST

OPS Consumer Supports Analyst - 67980021

Agency for Persons with Disabilities Position: Consumer Supports Analyst - Other Personal Services (OPS) Working Title: OPS Consumer Supports Analyst Position Number: 67980021 Open Competitive Opportunity This posting may close before the posted closing date. Candidate Pool: Future vacancies may be filled from this advertisement for a period of up to six months. This position is not a telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State's total compensation package for eligible employees features a highly competitive set of employee benefits, including: State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, (For more information, please click And more! For a more complete list of benefits, visit

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency's mission.

Salary Range: $19.50 Hourly Position Summary This Other Personal Services (OPS) position provides administrative and programmatic support to facilitate the operations related to client services. The Work You Will Do Prepares, mails, and tracks notices to and from clients related to programs and services, including the managed care pilot program, home and community-based waivers, pre-enrollment, employment, and other programs. Enters and maintains data in agency business systems related to client programs and services following established rules, statutes, and procedures. Provides technical assistance to regional staff and consumers. Performs quality assurance checks on program enrollment requests and other program data to ensure accuracy and completeness. Performs administrative and clerical duties related to programs and services for agency clients. Performs other duties as assigned.

Minimum Qualifications High School Diploma or its equivalent. At least 2 years of professional and verifiable experience with administrative tasks or providing support in an office environment OR A college degree can substitute for required years of experience.

Knowledge, Skills, And Abilities Knowledge of: Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint). Ability to: Use APD business systems to carry out job duties. Enter data in a professional work setting. Demonstrate and provide responsive customer service. Multi-task effectively. Use tracking systems to monitor and complete work assignments within required timeframes. Understand, interpret, demonstrate, and manage oneself and to handle interpersonal relationships. Listen and understand what others may be saying and asking questions. Exercise critical thinking skills, including analyzing available information, observations, and evidence in order to determine appropriate action. Manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. Effectively communicate, respectfully conversing with others to achieve a desired outcome.

Additional Information Profile Completion To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile. Retiree Notice If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date. Direct Deposit Program As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program. Background Screening Requirement It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies. Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting. APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government's employment eligibility verification program (E-Verify), which electronically confirms an employee's eligibility to work in the U.S. after completing the employment eligibility verification form (I-9). All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at View phone number on click.appcast.io. Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: Tallahassee, FL, US, 32399