Fleet Planner - Power Plus

C.H. Robinson is seeking a Fleet Planner – Power Plus to join our team. You will be accountable for day-to-day planning and aligning consistent capacity to customer commitments. This includes, but is not limited to, driver and trailer optimization to maximize revenue, driver satisfaction, and customer service. In this role you will help to create demand, identify new wallet share opportunities, and sell creative solutions working with both network capacity and commercial teams. As the primary point of contact for Power Plus programs, you are additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments both internally and externally. You’ll collaborate closely with cross-functional teams to ensure an optimal customer/carrier experience.This role may be based in Eden Prairie, MN or Chicago, IL.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consist of, but are not limited to, the following:Program AdvocacyServes as the day-to-day customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate. Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain.Manage conflict and navigate difficult conversations with the customer, using tact and diplomacyApply critical thinking skills to effectively resolve problems and identify the best course of action Develops strong relationships within the CHR network while promoting the benefits of the Power+ programDrive continuous improvement, and deliver on our customer commitmentsStay informed of changes within the customers’ business, industry, and sector; apply knowledge to identify new opportunitiesConsistently pursues personal development opportunities to expand understanding of CHR’s modes, services, and technologyAccountable to adopt and apply new tools and processes that improve overall workflowPlanning & ExecutionResponsible for day-to-day optimization of fleets and coordinating and planning aligned customer freight for Power+ carriers.Contribute to region goals by pre-planning carriers, leveraging analytical reporting and commercial relationships to ensure KPI’s, revenue, and goals are metEnsure capacity meets specific load requirements by aligning multi-leg movements on Power+ FleetMatches network freight to available capacity using truck postings, lane history search, etc.Responsible for entering and managing program plans vs actual resultsSecure and manage dedicated freight consisting of closed loop routes, corridors, one-way shipments and drop trailersEnsures quality expectations are met on all executed shipments.Accept/Reject customer and carrier tendersSchedule Appointments according to capacity needsEnsure accuracy of load dataProactive review of financial results, volume, and service performance.Responds timely to all customer and carrier requestsResponsible for returning and injecting trailers when neededRed Tag/Put trailers on hold that need service, GPS replacement, or need to be returnedTrailer Pool management for aligned trailer yardsIdentify and communicate trailer issues to Power+ maintenanceCarrier ManagementAssist with regular business review internally and externallyOnboard carriers into the Power+ program, define expectations and timelines, and set plans for executionFocus on developing dedicated capacity to ensure we have supply ready to service growing volume across our dedicated networkDevelops an understanding of carrier’s business, goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization and carrier satisfactionQUALIFICATIONSRequired:High School diploma or GEDMinimum 2 years of previous transportation, planning, or account management experienceAbility to travel up to 10% (domestically and internationally)Preferred:Bachelor’s degree from an accredited college or universityStrong analytical and problem-solving skills; ability to make data-driven decisionsStrong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumenAbility to thrive under deadlines and work in a team environment, while also delivering independent resultsStrong prioritization skills, multi-tasking skills, and works with a sense of urgencyExcellent verbal and written communication skills; must work effectively with all levels of management and employeesProficient in Microsoft Office Suite of programsValues a diverse and inclusive work environmentPositive attitude and ability to excel in a team environmentSelf-motivated with ability to work without close supervisionDemonstrates communication, prioritization, and time management skillsWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$23.91 - $50.46The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\Veteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending Accounts Health Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING pageSummaryLocation: Eden Prairie, MN United States of America; Chicago, IL United States of AmericaType: Full time