Telecommunication Specialist

Description

The Telecommunication Specialist provides day-to-day support, coordination, and maintenance of enterprise telecommunications systems and services. This role assists with telecom installations, troubleshooting, inventory management, carrier coordination, and operational support across multiple locations and works closely with internal IT teams, vendors, and end users to ensure reliable and efficient services. This role will be 100% focused on a project to convert legacy POTS lines to VOIP.

Essential Duties and Responsibilities:

• Manage and support enterprise telecommunications systems including voice, SIP, POTS, cellular mobility, internet connectivity, and related infrastructure.

• Coordinate telecom installations, upgrades, disconnects, and decommission projects across multiple locations.

• Provide support for telecommunications systems including voice services, internet circuits, cellular devices, and related infrastructure.

• Assist with telecom service requests including installations, disconnects, moves, and changes.

• Troubleshoot telecom-related issues and coordinate resolution with carriers and vendors.

• Monitor and maintain telecom inventories, records, and documentation.

• Support cellular mobility administration including device activations, upgrades, and troubleshooting.

• Coordinate with field technicians, vendors, and internal departments on telecom projects and service requests.

• Assist with telecom billing review and invoice processing.

• Escalate complex telecom issues to team members or management as needed.

• Maintain accurate records of telecom assets, circuits, phone numbers, and carrier information.

• Support site openings, relocations, and decommission activities.

• Follow established telecom procedures, standards, and best practices.

• Participate in after-hours support activities when required.

Skills

telecommunication, voip, phone system, telecommunications systems, POTS lines, circuit board, telephony, telecom, cat6, support, cable, copper

Top Skills Details

telecommunication,voip,phone system,telecommunications systems,POTS lines,circuit board

Additional Skills & Qualifications

6-month contract to start but project could take 2-3 years.

Skills/Knowledge:

• Tactical and working knowledge of telecommunication and network infrastructure

• Ability to communicate telecom concepts to a variety of individuals of varying technical expertise and understanding.

• Good written and verbal communication skills to deal effectively with the business unit management and staff, as well as IT management and staff.

• Experience managing telecommunication billing with vendors including cellphones, Cinemas and Corporate POTS lines, Cinemas and Corporate data circuits

• Experience working with new build and refurbishments of phones systems. Liaison with business units, provision phone lines and circuits, coordinate installations

• Experience with ServiceNow preferred but not required

• Experience with JIRA

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Knoxville, TN.

Pay and Benefits

The pay range for this position is $28.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position is anticipated to close on May 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.