General Manager

Job Description

Job Description

General Manager
Location: Savage, MN
Job Type: Full-Time | Exempt

Overview
We are seeking an experienced and results-driven General Manager to lead sales, service, and operational performance across a growing organization. This role is responsible for driving revenue, leading high-performing teams, and ensuring exceptional customer satisfaction while overseeing daily operations and long-term business strategy.

The ideal candidate brings strong leadership, financial acumen, and a proven ability to scale both sales and service operations.

Key Responsibilities

Sales Leadership

• Develop and execute sales strategies to meet and exceed revenue targets
• Monitor performance metrics and identify growth opportunities
• Manage P&L for the region and drive overall business growth

Team Leadership

• Lead, coach, and develop sales and service teams
• Conduct performance evaluations and provide ongoing feedback
• Foster a culture of accountability, collaboration, and high performance

Customer Experience

• Maintain high standards of customer service across all operations
• Resolve escalated client issues professionally and efficiently

Financial & Operational Management

• Manage budgets, forecasting, and cost controls
• Oversee daily operations to ensure efficiency and service quality
• Track and improve KPIs across sales and service functions

Strategic Growth & Market Analysis

• Analyze market trends and competitive landscape
• Identify new business opportunities and expansion strategies

Cross-Functional Collaboration

• Partner with internal teams to align business initiatives
• Communicate performance updates and strategic insights to leadership

Training & Development

• Implement training programs to strengthen team capabilities
• Promote continuous learning and professional growth

Compliance & Risk Management

• Ensure adherence to company policies, safety standards, and regulations
• Identify and mitigate operational risks

Qualifications

• Bachelor’s degree in Business, Management, or related field
• 7–10 years of leadership experience in sales/service operations
• Strong leadership, communication, and decision-making skills
• Experience managing P&L and driving revenue growth
• Proficiency with CRM systems and sales analytics tools
• Strong analytical and problem-solving abilities

Work Environment

• Fast-paced, dynamic environment
• Occasional evenings and weekends as needed
• Travel for client meetings and industry events may be required

Compensation & Benefits

• Salary: $157,080 – $245,490 (based on experience)
• 100% employer-paid medical plan
• Additional benefits include:
  • 401(k) with company match
  • Dental and vision coverage
  • Flexible spending accounts
  • Short-term and long-term disability
  • Life insurance

Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, age, disability, veteran status, or any other protected characteristic under applicable law.