Technical Support Technician - Triage & Escalations
Gritter Francona
Gritter Francona is seeking a Customer Service Technician to support a Veterans Affairs contract. You will respond to technical issues escalated by customers and act as a liaison between operations, the client, and Engineering/Development. You will use existing manuals and scripted responses, document workarounds, and refer ongoing issues to engineering. Extended Core Hours Support is required: Mon-Sat 6:00 AM-10:00 PM ET and Sun 6:00 AM-3:00 PM ET. #J-18808-Ljbffr Gritter Francona
Vacancy posted 2 days ago
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