Implementation Engineer

In short: we’re looking to connect with Implementation Engineers (hybrid or remote) who are passionate about making healthcare better and excited by solving technical problems, advising customers, and influencing product direction alongside our R&D team. Compensation is commensurate with experience and the range is $80,000-$85,000 and includes salary, stock options, paid time off, healthcare coverage, and additional benefits. *We are prepared to offer a sign-on bonus to those who are qualified and able to start by July 1, 2026* Hi, I’m Shannon, Implementations Manager at EnsoData! We’re excited to connect with future teammates who are passionate about making healthcare better. If you have experience in customer success, technical problem solving, healthcare SaaS, integrations, or Python—and enjoy partnering closely with customers to drive success—we’d love to learn more about you. The mission of a Implementation Engineer is the technical bridge between sales and long-term support. They own the technical delivery of the product, ensuring that new sites and features are integrated seamlessly into the client's clinical environment. They solve complex integrations and customize the platform to meet specific site requirements. This role combines project leadership, technical problem solving, and customer advocacy to ensure successful implementations, scalable solutions, and continuous product optimization. We’re looking for those who enjoy owning projects from implementation through training (or execution), proactively identifying opportunities for improvement, and building repeatable processes that scale with our growing customer base. On a given day, this could include: Leading customer onboarding and implementation projects by mapping technical integrations, defining milestones, coordinating stakeholders, training clinical teams, and configuring diagnostic workflows for successful go-live Managing multiple customer initiatives simultaneously, ensuring project timelines, technical dependencies, and communication plans stay on track Driving technical issue resolution from initial discovery through root‑cause analysis, solution design, implementation, validation, and customer communication Partnering directly with sleep technologists, physicians, IT teams, and operational leaders to gather feedback, identify workflow improvement opportunities, and implement configuration enhancements Translating customer needs into actionable product feedback and improve the overall customer experience Developing scalable documentation, implementation playbooks, troubleshooting guides, and operational processes that improve consistency as EnsoData grows Advising customer teams on workflow optimization, adoption strategies, and best practices to maximize clinical efficiency, diagnostic accuracy, and long‑term success with EnsoSleep The scope, complexity, and ownership of projects will scale based on experience and role level. About EnsoData EnsoData strives to make healthcare more accurate, efficient, and affordable through waveform artificial intelligence (AI) technology. Using AI and machine learning, our software analyzes billions of data points collected from sensors placed throughout the human body. Our first solution, EnsoSleep, reduces the time clinicians spend analyzing, scoring and managing sleep studies. This results in a simplified and accelerated patient testing, diagnosis, and treatment workflow. Our AI‑powered technology has the capability of informing health decisions beyond sleep medicine, from monitoring patient health in the ICU or through wearables, to detecting and capturing seizure data, to providing earlier detection of heart disease, diabetes, stroke, and Alzheimer’s. EnsoSleep – FDA‑Cleared PSG and HSAT Scoring and Study Management EnsoHST – FDA‑Cleared, AI‑Powered Sleep Diagnosis Using Pulse Oximeters Here is a link to learn a little about our Celeste app! Qualifications 1-5 years of experience in customer support as a technical problem solver, customer support engineer, sales/solutions engineer, hospital clinical engineering practitioner, or as a clinician providing technical support to fellow clinicians 3+ years in a healthcare or healthcare adjacent role preferred Experience writing and reading software through: Bachelor's degree including programming coursework (preferably Computer Science, Biomedical Engineering, Health Informatics, or a related technical field) Graduation from a development bootcamp Professional experience in writing software on‑the‑job Technical knowledge: Proficiency in SQL, APIs, and healthcare data standards (HL7); Problem solving: Ability to troubleshoot complex networking, cloud infrastructure, or data mapping issues; Project management: Experience managing technical milestones and communicating status to stakeholders; Soft skills: Clinical empathy – the ability to speak technical jargon with IT and value‑based outcomes with clinicians; Communication: Demonstrated ability to ask technical questions of non‑technical end‑users, translate their expressed feedback into required changes, and communicate back timelines; Previous experience at startup, tech, software engineering, or similar company a plus. Ability to travel approximately 15% of the calendar year Company Culture – Embrace the Pineapple! How do we do this? Make Healthcare Better – is passionate about moving healthcare to a better place for everyone everywhere Put Customers First – delights customers by working closely with them to support their initiatives Be a Great Teammate – spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates Gets $#!t Done – bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams We also practice a Focus on Quality and look for teammates who don’t cut corners and demonstrate integrity and attention to detail Benefits Hybrid/Remote Company – we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcome to work from at anytime. Health, dental, and vision insurance with options to choose a plan that fits you and your dependents needs. Paid time off options – we want our employees to rest, recharge, and feel better. Stock options – we want team members to feel ownership in the organization. When EnsoData does well, you do well. Company Bonus Program – if we do well, we want to reward our team members! This position may include participation in the company bonus program. 401k to help people invest in the future. Team Summits! We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in‑person time. Interview Process – when the timing is right… Our hiring team will choose candidates that most closely align with our needs. We look forward to meeting you face‑to‑face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail. Expect an opportunity to show your skills. The final candidates will have a chance to meet a few people from the team. Offer! EnsoData is continuing to grow, and while we may not have an immediate opening for this role today, we are actively building relationships with exceptional Implementation Engineers for upcoming opportunities. If you’re passionate about improving healthcare, thrive in customer‑facing technical roles, and are interested in future opportunities with EnsoData, we’d love to hear from you. Our team thoughtfully reviews every application and will reach out as opportunities align with our hiring needs. Let’s talk EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. If you think you’re a great fit, but don’t necessarily check every box on the job description, please still get in touch. To learn more about our ongoing commitment to diversity, check here. Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now and in the future. Equal Employment Opportunity EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union, or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate. We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign‑born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities everywhere globally. If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at View email address on click.appcast.io. #J-18808-Ljbffr