Security Operations Engineer

You’ll be successful at LivePerson if you are excited to build something from the ground up.

You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

You will:

• Provide operational support for SecOps tool alerts, triaging, and maintenance.
• Work with the SecOps team and other stakeholders to test and uncover vulnerabilities.
• Assist with investigating cybersecurity incidents and investigations.
• Monitor email and the ticketing system for security-related issues and follow through until they are resolved.
• Troubleshoot problems with tools and infrastructure owned by the SecOps team (on-premise and cloud based).
• Provide support to the SecOps team with documentation for SOPs, playbooks, and how-to walkthroughs.
• Stay up to date with adversary tactics, techniques, and procedures (TTPs) and general security related events and news.

You should be an expert in:

• System security engineering or information security engineering.
• Building and maintaining both internal and external systems.
• Operating system security for all platforms.
• Cloud security, networking technologies, and monitoring tools.

What You’ll Do:

• Be responsible for all areas involving IT and operations infrastructure to ensure effective performance and data confidentiality, integrity and availability.
• Be responsible for documenting, monitoring and reporting on various security related systems and processes to ensure system and data integrity, security and availability.
• Evaluate and choose the right tools together with the various team(s) to best suit the company’s needs.
• Test, maintain and challenge the chosen solutions to comply with securities best practices.
• Work closely with the IT and System teams on hardening and configuration management on cloud and infrastructure tools to align with security and regulatory best practices.
• Perform analysis of transactional data, log files and/or other system outputs to identify malicious or anomalous activity.
• Be available to work in an on-call rotation.

You Have:

• Hands-on experience with multi-cloud service environments .
• Hands-on experience with GCP, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems .
• Experience with responding to security incidents and log analysis.
• At least 3 years experience in IT / System teams in a SAAS /Cloud company .
• Experience with establishing procedures, reports, SLAs and escalations.
• Ability to work under pressure in dynamic environments.
• Excellent interpersonal and effective leadership skills.
• Problem-solving skills and ability to work under pressure.
• Ability to communicate using English (both speaking and writing).
• Knowledge of Python / Go (big advantage).
• Valid CompTia CySA+ Certificate .

Other Requirements:

• Ability to support during US hours .
• The job requires on-call duty .
• Excellent interpersonal skills.
• Strong command of the English language (written and spoken).
• Critical thinking skills.
• Problem solving skills.
• Attention to detail required.
• Communications skills necessary (both listening, and speaking).
• Ability to prioritize tasks.