Child Care Services Specialist

Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.

Job Title: Child Care Services Specialist (Family Services)
Department: Family Services Unit
Reports To:  Supervisor, Family Services Unit
FLSA Status:  Full Time, Non-Exempt
Salary Range:  $28.84-$30.44 Per Hour DOE

Position Summary : The Child Care Services Specialist (CCSS) is responsible for ensuring participants are eligible and have a need for the child care services and assisting them through all phases of the Child Care Payment Programs.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for developing a professional working relationship with the participants on the program
• Responsible for requesting/collecting documentation for need and eligibility for participants in accordance with CDSS Rules & regulations, Title 5 Regulations and 4Cs policies
• Responsible for determining/maintaining need and eligibility for a caseload of approx. 160 children and updating the files in a timely manner
• Responsible for having a solid understanding of the CDSS Rules & Regulations, Title 5 Regulations and 4Cs program policies
• Responsible for explaining the rules/regulations and procedures to the participants.
• Responsible for referring suspected fraud files to the Supervisor
• Responsible for the mailings of all program forms, letters, program guide to participants
• Responsible for assessing family fees and assisting with the Family Fee receipts/collection process, if needed
• Responsible for maintaining confidentiality of participant’s information
• Responsible for covering the front desk in the absence of the Receptionist
• Responsible for assisting and facilitating group & one on one orientation
• Responsible for resolving issues among participants, providers, co-workers
• Responsible for embracing the Strengthening Families Framework
• Responsible for providing outside resources/information to families
• Assist with transfer process of Stage 2 files
• Assists with processing and maintaining personal and confidential family and agency information
• Responsible for keeping confidential information safe and secure
• Perform other duties the Supervisor may assign

Competencies : To perform the job successfully, an individual should demonstrate the following.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Effective Verbal Communication Skills - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transportation is required for this position.

Education/Experience:
Associate of Arts Degree preferred, and one to two years’ case management and customer service experience.

Language Ability:
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability:
Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Bilingual:

Computer Skills:
Proficient computer skills including Microsoft Office required. Proven experience utilizing social media platforms preferred.

Certificates and Licenses:
No certifications needed.

Supervisory Responsibilities :
This job has no supervisory responsibilities.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

4Cs is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.