Infrastructure & Capital Projects - Community Service Representative, ANS

You’ve Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving—and do it smarter, safer, and more sustainably than ever before. You’ll work alongside people who think big and act bold—project managers, engineers, technologists, and strategists who blend real‑world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because “good enough” builds the past. You’re here to build what’s next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects.

THE WORK

You’ll develop, coordinate, promote, and implement the client’s customer service goals and objectives. You’ll provide proactive customer assistance and advocacy regarding utility billing issues. You’ll serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.). You’ll actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities. You’ll serve as a resource for builders and developers regarding connections within our service areas. You’ll represent the client before other governmental agencies, including city and county commission meetings. You’ll produce and coordinate publications, brochures, newsletters, videos, web information, and other materials. You’ll initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations. You’ll develop strategies and methods to enhance and encourage public involvement. You’ll prepare and present written and verbal communications for various audiences. Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships.

HERE’S WHAT YOU’LL NEED

Bachelor's degree in communications, public administration, business, planning/community development, or a related field. At least five (5) years of hands‑on experience in customer/public assistance work.

BONUS POINTS IF YOU HAVE

Successfully built a team approach to customer problem‑solving and resolved complex issues. Experience presenting to elected officials, civic organizations, and neighborhood groups. Skill in making sound decisions and exercising sound judgment in various situations. Proficiency in coordinating customer service issues with officials and the public. Ability to establish effective relationships with diverse groups, including the public, co‑workers, and officials. Strong communication skills, both oral and written, with the ability to present information clearly. Knowledge of public relations strategies, media relations, and public involvement techniques. Skill in designing and managing public involvement programs and promotional materials. Capable of working both independently and as part of a team to achieve goals. Experience in problem‑solving, utilizing analytical skills to address customer concerns and resolve issues. Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity and Affinity Action Policy Statement. Accenture is an EEO and Affinity Action Employer of Females/ Minorities/ Veterans/ Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. #J-18808-Ljbffr Accenture