Assistant General Manager

Property Address:

12 Ludwig Dr, Fairview Heights, IL 62208

Salary Range: $60,000-$70,000

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations
• Bachelor’s degree in hospitality, business, or related field preferred
• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred

Basic Function

Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork. Assist in promoting, developing and maintaining a work environment that provides an exceptional +1 Service experience for both team members and guests. Assist with operating the hotel within an approved annual operating budget. Assists in ensuring Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.

General Knowledge, Skill and Ability

Requires a knowledge of business leadership etiquette, principles and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner. Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently. This position requires some travel.

Job Duties

1. Exemplifies a +1 Service Attitude and provides courteous, friendly guest service by discovering and responding promptly and efficiently to inquiries, requests, and complaints.

2. Responsible for the recruitment, selection, hiring, and training of hourly team members to ensure each team member is working in a position they are most qualified. Ensures all team members are provided the support and tools to be successful in their position.

3. Leads, develops, and inspires the entire hotel team to live the Drury Vision, Mission, and Values.

4. Assist in monitoring and ensuring the hotel is operating within the annual budget to maximize growth in QSPT.

5. Evaluates hotel processes and communicates to the General Manager any inefficiencies that may have a negative impact on budget goals or QSPT.

6. Ensures adherence to all Drury Hotels policies and procedures.

7. Accurately prepares and transmits required reporting systems in a timely manner.

8. Appreciates the diversity of our team members, guests, vendors and surrounding community. Is committed to ensuring a positive and safe work environment at all times.

9. Is proactive in identifying and suggesting hotel capital expenditures to the General Manager that will maintain and/or enhance QSPT.

10. Assist with increasing the hotels market share. Implements and promotes sales and marketing programs to maximize brand recognition, room occupancy and revenues.

11. Develops sales leads through maintaining awareness of present guests, local events and upcoming changes in the market area.

12. Complies with all applicable local, state and federal laws and regulations. Communicates and follows procedures necessary for the protection of guests, guests' property and company assets.

13. Ensures compliance of the hotel’s safety and security policies and procedures to allow work to be completed efficiently while protecting self, team members, guests and the hotel.

14. At the request of the General Manager, assists in development or administration of special projects.

15. In the absence of the General Manager, performs all general management duties as outlined in the Drury Hotels Procedures Manual.

16. Performs other duties as required or assigned.