Department Assistant - Rehabilitation Services - Full-Time Days FLEX

Rehabilitation Services Department Assistant - Full-Time Days FLEX

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

A Rehabilitation Services Department Assistant is responsible for performing clerical duties to support the administrative functions of the Rehabilitation Department. Their job duties include greeting patients and visitors in a friendly manner, scheduling and registering patients, answering the phones, managing voicemail messages, collecting patient co-pays & coinsurances, administering paperwork and chart preparation, assisting with daily clinic cleaning, and other duties and responsibilities as required. The individual in this role must work onsite at various locations as required, and be flexible to work all shifts including opening and closing any of our clinics.

Roles and Responsibilities:

• Serve the patient: new patient registration, scheduling new and recurring patients in current HER. Collect applicable co-pays/co-insurance, provide patient evaluation appointment reminder calls, set up patients for recurring appointment reminders
• Ensure clinic operates effectively: opening and closing, phone and voicemail management, operate fax/copier unit, scanner and credit card machines, maintain temperature logs, maintain waiting room cleanliness, clean/sanitize treatment rooms, tables, and equipment and document same, utilize reports to help department and system management with data re: denials, revisits, correct and timely filing, etc.
• Flexible in assuming other appropriate responsibilities not noted above as required.

Required Skills and Experience:

• Education: High School Diploma or GED
• Experience: 1 Year of Front office experience preferred
• Strong Oral and Written Communication Skills
• Strong Attention to Detail
• Proficiency with Computers and Data Entry
• Must complete yearly mandatory safety in-services and/or trainings
• Must complete yearly Healthstream e-Learning Courses
• Must adhere to patient safety "Red Rules" and infection prevention policies
• Strong team player willing to learn new skills, and help colleagues when needed

Preferred Skills and Experience:

• Front office experience in a medical setting preferred
• Understanding of basic medical terminology preferred

Physical Requirements:

• Able to sit and/or stand long periods of time during shift; requires manual dexterity and good eye-hand coordination. Able to perform light lifting, up to 20 pounds.

Location and Travel Requirements:

• Location: Onsite at Various Rehabilitation Clinics throughout Cayuga Health System, including (but not limited to) 10 Brentwood Drive, Ithaca, NY 14850, 310 Taughannock Blvd, Ithaca, NY 14850, and 10 Main St Cortland, NY 13045.
• Shift: Full-Time - Days/Evenings, Flex - Clinic Hours are M-Th 7am-6pm; Fri 7am-4pm. Schedule may vary to support the opening and closing of our clinics. Schedules are assigned in advance, but flexibility is required.
• Travel: 5%-15% Local Travel can be expected in this role to cover the aforementioned Rehabilitation Clinics within Cayuga Health System

Pay Range Disclosure:

• Standard Rate of $18.50 to $24.00 per hour plus benefits

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.