Content Author Specialist

We are seeking a highly detail-oriented Content Author Specialist to support website content publishing and digital operations within a fast-paced ecommerce environment. This role will focus on maintaining and updating site content through CMS platforms, ensuring accurate scheduling, content linking, QA validation, and collaboration across digital merchandising and product teams.

The ideal candidate will have experience working with CMS tools, customer-facing digital platforms, and ecommerce operations while demonstrating strong organizational skills and the ability to thrive in an ambiguous, fast-moving environment.

KEY RESPONSIBILITIES

Content Publishing & CMS Management

• Publish timely and accurate website content updates through CMS platforms

• Maintain and update site content, ensuring proper scheduling and publishing accuracy

• Manage content linking and site refresh updates across digital experiences

• Support product launches, acquisition campaigns, and A/B testing initiatives

Quality Assurance & Site Validation

• Conduct detailed QA testing of website content , assets, and links before deployment

• Validate content accuracy for site refreshes and seasonal updates

• Troubleshoot website issues, broken links, and CMS/platform-related problems

• Ensure customer-facing digital experiences meet quality and functionality standards

Cross-functional Collaboration

• Partner closely with digital merchandising and seasonal planning teams

• Collaborate with digital designers regarding site asset requirements and design feedback

• Work with digital product teams to identify CMS enhancement and tool development opportunities

• Coordinate with content authors and stakeholders to maintain best practices and documentation

Technical & Operational Support

• Support ongoing site enhancement projects and special initiatives

• Assist with CMS tool onboarding and process improvements

• Work within ecommerce operational workflows and digital publishing environments

• Contribute to process documentation and operational efficiencies

REQUIRED QUALIFICATIONS

• 1–3 years of experience in CMS content publishing and/or ecommerce operations

• Experience working with customer-facing digital products

• Experience with SFCC, First Spirit CMS , or the ability to quickly learn new CMS tools

• Working knowledge of Salesforce, HTML, and CSS preferred

• Strong attention to detail and organizational skills

• Excellent written and verbal communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Self-starter with strong problem-solving capabilities

TOP SKILLS (NON-NEGOTIABLE)

• SFCC (Salesforce Commerce Cloud)

• First Spirit CMS

• CMS Content Publishing & Maintenance

• Ecommerce Operations

• Customer-facing Digital Products

• HTML & CSS

• Website QA & Content Validation

• Troubleshooting & Issue Resolution

• Cross-functional Collaboration

• Communication & Organization Skills

• Attention to Detail

• Multi-project Management

ABOUT BRICKRED SYSTEMS

BrickRed Systems is a global leader in next-generation technology, consulting, and business process services. The company helps organizations accelerate digital transformation through innovative, scalable, and high-impact solutions across industries worldwide.

With ISO 27001 and ISO 9001 certifications and over a decade of experience, BrickRed Systems leverages cloud computing, analytics, hyper-automation, robotics, cognitive computing, and emerging technologies to deliver measurable business outcomes.

The organization fosters a strong continuous learning culture, enabling clients and talent to build future-ready digital capabilities and maintain a competitive edge in a rapidly evolving global landscape.