Customer Service Rep/Cashier

Job Description

Job Description

Summary: Responsible for recording sales transactions on the cash register and providing general customer assistance by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

1.Operate cash register and all point-of-sale equipment accurately & efficiently.

2.Quickly and accurately scan and bag all items.

3.Receive payment by cash, credit/debit cards, or gift cards in accordance with store procedures.

4.Issue change, refunds, or credits due to customers with appropriate receipts for each transaction.

5.Process merchandise returns and/or exchanges in accordance with store policies.

6.Redeem food stamps and coupons if applicable.

7.Follow all Company credit card, cash, merchandise handling policies, including lottery, tobacco sales, & gas station loyalty programs; vendor coupon & food stamps redemptions.

8.Count money in cash drawer & coin box at the beginning and in the end of shift to ensure that amounts are correct and that there is adequate change.

9.Calculate total payments received during the shift, and reconcile this with total cash sales according to the shift report.

10.Provide excellent customer service to all customers.

11.Provides and initiates assistance for customers as needed inside and outside the store at pumps.

12.Resolve and report customer complaints tactfully and promptly.

13.Maintain clean appearance of the store and all the equipment on a daily basis.

14.Stock walk-in cooler and other racks or equipment as assigned by the Manager.

15.Accept and check in vendor deliveries; pay by cash to cash vendors.

16.Receive incoming telephone calls and takes accurate messages for appropriate person.

17.Compile shift reports and other reports & records required by management.

18.Maintains adequate stock of paper forms for the cash register area, and notifies the Manager when additional supplies are needed.

19.Attend store meetings and training sessions as requested.

20.Train new cashiers on approved company procedures.

21.Place cash drops and transaction records into safe in accordance with store procedures on a daily basis.

22.Report any problems or discrepancies to the Manager.

23.Perform other related duties as assigned.

Skills:

Oral Communication Skills

Written Communication Skills

Ability to stand for long periods of time

Customer Service

Customer Relations

Diplomacy

Math Aptitude

Currency Aptitude

Organizational Skills

Reading Skills

Professionalism

Education/Experience:

High School Diploma or Equivalent. Prior cashier experience helpful.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business communications, technical procedures, or governmental regulations. Ability to understand procedure manuals. Ability to effectively present information and respond to questions from management, employees, vendors and customers.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and transport up to 50 pounds. Specific vision abilities required by this job include depth perception and ability to adjust focus.