Quality Assessment and Trainer (Senior Administrative Assistant)

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Pay,Benefits, & Work Schedule

Full-time position available with the Water Department, Consumer Services Division located at 4800 E. 63rd St. Salary Range: $20.48-$30.71/hour Normal Work Days/Hours:Monday-Friday, 8:00 a.m.-5:00 p.m. Application Deadline Date March 4, 2024

Responsibilities

• Facilitates efficient and economical delivery of services related to Training and Development; quality assessment and training related to contact center, dispatch, revenue protection, and finance.
• Applies personal initiative and independent judgment while allowing considerable latitude for flexibility in methods used, subject only to restrictions as set down by city policies.
• Performs a wide variety of research activities and being knowledgeable of KC Water's standard city services and training resources. W
• Serves as Backup Trainer for Contact Center, Dispatch, Revenue Protection.
• Supports training efforts, covers classes as needed, and supports bridge timeframe.
• Reviews content and materials.
• Creates assessment tools for training needs and training outcomes
• Assesses organization needs for training, reviews requests, and creates and analyzes need assessments per department.
• Develops assessments to create and facilitate trainings.
• Delivers training modules.
• Creates and collects surveys post-trainings
• Provides backup for quality assessment.
• Completes monthly audits for customer service calls.
• Tracks quality assessment ant training data for KPIs.

Qualifications

REQUIRES an accredited Bachelor's degree; OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice. Preference given to applicants with training experience, leadership and training development, andpresenting/teaching experience.

Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT View phone number on us.edajobs.com.

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call View phone number on us.edajobs.com or send an e-mail to View email address on us.edajobs.com.

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).