Supervisor, Security Operations

Why you'll love this job This position is a member of the Security Operations Team within the Corporate Affairs Division. Responsible for leading a dynamic team of Security Operations Specialists who staff a 24/7/365 security operations desk at our Integrated Operations Center (IOC). What you'll do Assess emerging security and compliance challenges and operational risks, providing guidance to protect global assets and stakeholders while ensuring compliance with relevant regulations. SECOPS is the primary American Airlines touch point with TSA in the daily management of both government and internal watch lists. Additionally, SECOPS Specialists manage routine current‑day security incidents worldwide and serve as the primary interface in resolving Customs and Border Protection (CBP) issues at our gateway locations. Schedule staffing of the desk, interface with U.S. Government agencies, support the on‑duty IOC Director, and coordinate efforts within Corporate Security, Airport Services, and other operating departments. Publish a Daily Intelligence Summary to key stakeholders and coordinate the movement of VIP customers, as well as foreign heads of state and their armed escorts. Operate in a high‑pressure, fast‑paced, mission‑critical environment with minimal supervision. Work any shift or portion of a shift, including nights, weekends, and holidays to support and train SECOPS Specialists. Exhibit superior communication skills, motivating leadership style, and expert knowledge of security‑specific and routine office applications. Maintain detailed knowledge of AA systems and applications—including Sabre Res/DECS, FOS, QIK Check, AAPass, and Gate Reader—and understand contingency and resolution measures for issues with those systems. Oversee Employee Central and AutoTA (time and attendance) administrative actions; be proficient in performing those duties. Evaluate employee performance and training to provide guidance and recognition. Evaluate incident and other security‑related occurrences to provide recommendations for resolution. Develop employees for promotion and provide career guidance. Interpret regulatory security requirements and provide feedback for efficient implementation. Prepare reports and records on department activities. Initiate employee hire, promotion, discharge, or transfer as needed. Prepare training materials for all new hires and supervise on‑the‑job training. Maintain employee records and personnel files. Vet all American/Envoy employees against TSA watch lists. Coordinate with all station Compliance Coordinators to maintain an accurate list of contract employees doing security‑related work on AA/Envoy’s behalf. Develop and update Security Operations policy and procedure manual as government and internal processes change. Direct team and coordinate administrative or operational requirements. All you'll need for success Minimum Qualifications – Education & Prior Job Experience High School diploma or GED equivalency. Three years previous operations experience. Skills, Licenses & Certifications Strong problem‑solving aptitude. Ability to work irregular hours, including nights, weekends, and holidays. Ability to present work concisely. Organizational and planning skills. Knowledge of Microsoft Office (Word, Excel, Outlook, etc.). Knowledge of company rules, regulations, and conditions that may conflict with standard company procedures. Knowledge of AA systems including PSS, native Sabre, and FOS. Knowledge of passenger and crew security programs such as Secure Flight AQQ, APP, and ESTA/ETA/CTA. Knowledge of TSA Aircraft Operator Standard Security Program (AOSSP) regulations. Ability to travel. Must fulfill TSA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA). Ability to perform complex mathematical calculations and statistical analyses. What you'll get Travel Perks – Reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits – On day one, access to health, dental, prescription and vision benefits, plus virtual doctor visits, flexible spending accounts and more. Wellness Programs – Tools, resources and support to help you stay at your best. 401(k) Program – Available upon hire; employer contributions may begin after one year, depending on the workgroup. Additional Benefits – Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises and more. EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising. #J-18808-Ljbffr American Airlines