Child Welfare Supervisor (Child Safety Response Center)

About this Job

Department MISSION

To protect children empower families and strengthen communities so every child grows up safe stable and strong.

Department VISION

A future where every child thrives in a loving environment supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity compassion and respect while providing services with integrity.

At The Department of Children and Family Services our mission is to empower communities and improve lives by delivering responsive inclusive and forward-thinking public services. We are proud to serve the people of Louisiana with integrity innovation and a deep commitment to equity.

Join Our Team at DCFS : Child Welfare Supervisor

The Child Welfare Supervisor provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC) the Departments 911-style call center responsible for receiving assessing and routing reports of child abuse neglect and other child welfare concerns. This position ensures that all incoming reports are managed promptly accurately and in full compliance with Louisiana state law DCFS policy and professional standards.

This position provides direct supervision coaching and support to Customer Service Representatives (CSRs) and ensuring that each call is assessed for urgency documented correctly and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality staff performance and consistent decision-making in a fast-paced high-volume and emotionally demanding environment.

Minimum Qualifications

Six years of experience in child welfare; OR

Six years of full-time work experience in any field plus three years of experience in child welfare; OR

A bachelors degree plus three years of experience in child welfare; OR

An advanced degree in a social science or behavioral health field nursing or a juris doctorate plus two years of experience in child welfare.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT:
Possession of a high school diploma or equivalent.

A current drivers license and access to a personal vehicle.

NOTE:
The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Job Specification

The official job specifications for this role as defined by the State Civil Service can be found here .

Job Duties and Other Information

Job Duties:

• Direct supervision of staff assigned to the Louisiana CSRC to assure compliance with agency policy quality control and effectiveness of processes.
• Determine work assignments and assure adequate staff coverage for assigned shifts and monitor call agents productivity and activity.
• Guides employees in the review assessment and decisions of intake reports.
• Reviews data intake reports and recorded intake calls to assess for training needs and implement corrective action when and if needed.
• Notification of Intake report to local parish offices with investigation or assessment responsibility.
• Performs other duties as assigned for the smooth operation of the Department.

Position-Specific Details:

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: The Child Safety Response Center is in operation 24 hours a day 365 days a year. Therefore multiple 8-hour shift schedules are available including rotating weekends and holidays. Shift preferences may become available after meeting specific criteria.

Location : Baton Rouge La- State Office Building
Compensation: The referenced position has a Special Entrance Rate (SER) of $26.91/hr.

Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.

How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete and electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in this application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:
For further information about this vacancy contact:
Wendy Barber

DCFS is an Equal Opportunity Employer and Louisiana is a State as a Model Employer (SAME) for People with Disabilities that supports the recruitment hiring and retention of individuals with disabilities.

Required Experience:

Manager