Collision Estimator

Location: OK Yukon-Ranchwood Blvd - 150024. Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage, documents required repairs and parts, and ensures alignment with team members to achieve the repair facility’s KPIs. Key Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily “production walks” with the management team as required. Support all team members when required. Participate in monthly health and safety and staff meetings (if required). Attend training, information sessions and workshops recommended by the store manager. Maintain the store’s KPIs by maximizing role performance. Uphold the company’s core values: honesty, integrity & respect. Education and Experience Knowledge of repairs and OEM guidelines. High school diploma or equivalent. Requirements Minimum of 1‑year experience. Must be willing to complete I‑CAR training. Valid driver’s license. Basic computer skills. Compliance with DRP’s. Skills and Abilities Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s. Minimum of 1‑year experience. Willingness to complete I‑CAR training. Valid driver’s license. Additional Information AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Salary range: $49,000 – $70,000 per year, commensurate with skill, education and experience. Supplemental pay may be eligible for bonus opportunities tied to individual or business initiatives. This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, and activities. Duties may change at any time with or without notice. #J-18808-Ljbffr