Technical Support Analyst

Syntricate Technologies

Technical Support Analyst

Technical Support Analyst Job Location: Austin, TX (Onsite) Duration: Full-time

Job description:

Configuring New Hire Laptops
Asset disposal and pick up
QR Conference Code Creation
Filling Vending Machines
Call Center Reconfiguration
Processing laptops into/out of Legal Review
Receiving equipment/updating equipment portal
Asset Management (Audit scans, inventory, orders)
Coordinating 3rd party Repair Services
WPS Hot spares
AV Room Sweeps

This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.

Skills:

Basic tech support and troubleshooting skills for Windows/Mac
Imaging and provisioning computers
Working with a ticketing system
Closing tickets and tasks
Supporting hardware audits
Assisting with hardware refresh
AV Room Sweeps
Asset Management Tasks (audit, vending, inventory)

Apply

Vacancy posted 4 days ago

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