Technical Support Analyst

Technical Support Analyst

Technical Support Analyst Job Location: Austin, TX (Onsite) Duration: Full-time

Job description:

• Configuring New Hire Laptops
• Asset disposal and pick up
• QR Conference Code Creation
• Filling Vending Machines
• Call Center Reconfiguration
• Processing laptops into/out of Legal Review
• Receiving equipment/updating equipment portal
• Asset Management (Audit scans, inventory, orders)
• Coordinating 3rd party Repair Services
• WPS Hot spares
• AV Room Sweeps

This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.

Skills:

• Basic tech support and troubleshooting skills for Windows/Mac
• Imaging and provisioning computers
• Working with a ticketing system
• Closing tickets and tasks
• Supporting hardware audits
• Assisting with hardware refresh
• AV Room Sweeps
• Asset Management Tasks (audit, vending, inventory)