Technical Support Analyst
Syntricate Technologies
Technical Support Analyst
Technical Support Analyst Job Location: Austin, TX (Onsite) Duration: Full-time
Job description:
- Configuring New Hire Laptops
- Asset disposal and pick up
- QR Conference Code Creation
- Filling Vending Machines
- Call Center Reconfiguration
- Processing laptops into/out of Legal Review
- Receiving equipment/updating equipment portal
- Asset Management (Audit scans, inventory, orders)
- Coordinating 3rd party Repair Services
- WPS Hot spares
- AV Room Sweeps
This role's contributions help the full time Austin technicians focus on more complex and urgent priorities such as Tech Bar, Incident Resolution, and Projects.
Skills:
- Basic tech support and troubleshooting skills for Windows/Mac
- Imaging and provisioning computers
- Working with a ticketing system
- Closing tickets and tasks
- Supporting hardware audits
- Assisting with hardware refresh
- AV Room Sweeps
- Asset Management Tasks (audit, vending, inventory)
Vacancy posted 3 days ago
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