Project Specialist

Project SpecialistRequired Skills & Experience: High School diploma or equivalent 1-3 years of previous related experience. Demonstrated ability to solve problems at a high level through critical thinking. Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy. Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet. Excellent personal interaction, communication, and phone skills along with a high degree of initiative, individual responsibility, ownership, and commitment to providing the highest level of customer service. Be available for on-call rotations, which may fall outside of regular scheduled shifts.Nice to Have Skills & Experience: Hospitality experience Hotel front desk experience Travel Industry experience Reservation booking experience.Job Description: Insight Global is looking for a Project Specialist supporting a company's lodging division in Lexington, KY. In the role, the Project Specialist is primarily responsible for researching hotel options, negotiating, and booking 11-44-night reservations. The position is also responsible for building and maintaining strong relationships with hotel contacts and client contacts while communicating effectively with those contacts. The Project Specialist will offer and book hotel rooms, meeting the client's needs based on client guidelines and company key metrics.Day to Day: Managing reservation requests for 11+ nights to fulfill customer needs and ensure customer satisfaction. Utilizing decision-making skills to find hotel options that fit client guidelines. Communicating with clients and hotels via phone and email to ensure consistency with Corpay Lodging policies. Demonstrating proficiency and consistency in providing high-quality reservations and lodging options to clients. Completing negotiations on all requests for stays of 11+ nights following established policies and procedures. Securing rates, discounts, and RFP agreements with both current and prospective hotel partners. Utilizing in-depth knowledge of the hotel industry and regional markets relevant to client needs. Reserving accommodations that align with client guidelines, including per diem rates, amenities, mileage limits, authorized requestor parameters, and hotel preferences. Identifying and resolving client and hotel issues. Managing client and hotel communications regarding reservation extensions, early departures, and other modifications. Meeting or exceeding all established client deadlines. Consulting with clients to determine and recommend the most suitable lodging options based on their specific needs. Attending all scheduled training sessions, meetings, and events as assigned by the supervisor. Performing other duties as assigned to support operational and client service needs. Compensation: $18.37/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.