Member Data Specialist

Job Description

Job Title: Member Data Specialist

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Industry: Healthcare

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Location: Chicago, IL

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Assignment Type: Contract (Approximately 5 Months)

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Pay: $21–$24 per hour

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Work Schedule: Monday–Friday, 9:00 AM–5:00 PM | Hybrid (3 days onsite, 2 days remote) | 37.5-hour workweek

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Benefits: This position is eligible for medical, dental, vision, and 401(k).

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About The Company:

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Our client is a well-established national healthcare association dedicated to supporting hospitals, healthcare organizations, and industry professionals. This organization offers a collaborative, professional environment where employees contribute to important initiatives that support the healthcare community.

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Job Description:

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Our client is seeking a detail-oriented and organized Member Data Specialist to support its membership operations team on a temporary basis. This position will focus on maintaining accurate member records, updating information within a customer relationship management (CRM) system, and conducting outreach to healthcare organizations to verify and collect essential information.

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The ideal candidate will have strong data entry skills, excellent communication abilities, and experience working with Microsoft 365. This role is a great opportunity for someone who enjoys working with data, following established procedures, and communicating professionally with external contacts.

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Key Responsibilities:

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• Maintain and update membership records within a CRM database, ensuring information is complete, accurate, and current.
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• Review existing records to identify inconsistencies, duplicate entries, and missing information.
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• Enter, revise, and consolidate organizational and individual contact records according to established procedures.
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• Conduct outbound phone and email outreach to hospitals and healthcare facilities to confirm contact details and gather missing information.
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• Perform online research to verify organizational information and support database accuracy.
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• Follow detailed, multistep processes when creating, modifying, and maintaining membership records.
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• Collaborate with internal departments to improve data quality and streamline information management processes.
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• Assist with database cleanup projects and ongoing membership data maintenance.
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• Document data-related requests, track updates, and communicate progress to appropriate team members.
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• Support system updates by assisting with testing, troubleshooting, and communicating changes when needed.
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• Maintain organized documentation while managing multiple data entry and administrative priorities.
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Qualifications:

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• Previous experience in data entry, database maintenance, or administrative support required.
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• Proficiency in Microsoft 365, including Excel, Outlook, and Word.
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• Experience working with CRM systems or membership databases preferred.
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• Strong attention to detail and ability to maintain accuracy when processing large amounts of information.
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• Excellent verbal and written communication skills, including confidence making outbound calls.
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• Comfortable contacting external organizations to request, confirm, or clarify information.
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• Ability to follow detailed instructions and established operating procedures.
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• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
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• Ability to learn new software platforms and adapt to changing processes.
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• Previous experience in customer service, call centers, membership services, or professional associations is a plus.
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• Experience with NetForum or similar association management software is a plus.
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Perks:

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• Hybrid work arrangement offering flexibility throughout the week.
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• Opportunity to gain experience with a respected organization in the healthcare industry.
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• Collaborative and supportive team environment.
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• Professional downtown Chicago office.
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• Hands-on experience with CRM systems, data management, and membership operations.
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• Structured training and support from experienced team members.
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Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.