Senior Customer Support Engineer

Owning complex technical escalations, the full-time remote Senior Customer Support Engineer will resolve critical issues for enterprise customers running Rocky Linux and RLC Pro, while setting technical standards and mentoring support engineers. Key responsibilities Manage and resolve the most complex technical escalations from first report to confirmed resolution, including kernel-level debugging Serve as the senior technical point of contact for strategic accounts, advising customers on architecture and workloads Contribute to knowledge management by creating documentation and training content based on resolved escalations Required qualifications Seven or more years of experience in Linux systems engineering or support engineering, with at least five years of hands-on Linux expertise Deep understanding of Linux internals, including kernel and user space, systemd, filesystems, and networking Experience with containers and orchestration tools such as Kubernetes, as well as virtualization technologies like KVM and QEMU Proficiency in automation tools, including Bash, Python, and configuration management tools like Ansible Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience