Front Desk Associate - Golf Club

About Chelsea Piers:At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.About the Opportunity:Chelsea Piers Golf Club is seeking to hire Front Desk Associates. There are full-time and part-time shifts available. This is an opportunity to be a key person on the front line of our business. Our goal is to consistently deliver safe, positive, and engaging customer experiences. Front Desk Associates work in a fast-paced team environment and may be called upon to handle various aspects of club operations. Chelsea Piers Golf Club is a community built on trust and teamwork; we want every member of our team to feel empowered to answer customer inquiries and problem solve to help us deliver excellent customer service every day.As a Front Desk Associate, you will expected to:Front Desk ResponsibilitiesConsistently greet all clients in person, via email, and over the phoneStay up to date on and provide pertinent information to clients, vendors, and team members on specials, events, programming etc.Effectively manage client inquiries through active listening and offering alternative options where applicableMonitor visitor access and maintain security awarenessActively engage and build positive relationships with membersUpdate and monitor the Dash point of sale program and NoWait Reservation SystemAssist with administrative tasks and perform cashiering duties as neededMaintain a clean, safe, and organized workspaceAssist with events/Water Hazard serviceFront Entrance Checkpoint ResponsibilitiesProactively greet clients upon entryBe mindful of capacity regulations and inform clients as neededCapture clients' names and reservation time upon entryMonitor the stalls and alert customer service when clients' sessions have lapsedThe responsibilities described are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.About You:You are friendly, professional, and energetic. You thrive in a fast-paced environment and have excellent customer-service skills. You have:Ability to adapt to changing situations and enjoy working in an all-hands-on deck, team environmentSuperior front line customer service skills (hospitality experience a plus)Excellent communication and interpersonal skillsAbility to sell and recruit members on programming and membership opportunitiesSystems knowledge with Microsoft Office, Outlook, and a willingness to learn new technology (Dash, NoWait etc.)College BA or BS degree preferredAbility to work nights and/or weekend shift #J-18808-Ljbffr