Customer Service Representative

Veterinary Client Care Representative

Florida Veterinary Referral Center | Estero, FL

Part-Time | Thursdays and Fridays, 5:00 PM12:00 AM | No Overnights

$18.50$22/hr based on experience + $2/hr weekday evening differential after 7:00 PM

Florida Veterinary Referral Center (FVRC) in Estero, FL is looking for an experienced Veterinary Client Care Representative to join our specialty and emergency hospital. This role is ideal for a client service professional who can provide a calm, compassionate experience for clients during stressful moments while working closely with a supportive medical team.

You'll help clients and their pets navigate emergency and specialty care while supporting check-in, phone communication, care coordination, and the day-to-day flow of a busy veterinary hospital.

Compensation

• $18.50$22 per hour based on experience
• Additional $2 per hour weekday evening differential for hours worked after 7:00 PM

Schedule

• Part-Time
• Thursdays and Fridays
• 5:00 PM12:00 AM
• No overnight CSR shifts required

Part-time benefits include:

• 401(k)
• Employee pet discount

Responsibilities

• Welcome clients and their pets with a calm, compassionate, and professional approach
• Check in patients and assist clients as they navigate emergency and specialty care
• Answer phones and help connect clients with the appropriate members of the medical team
• Coordinate client communication and patient care information
• Support the medical team by helping maintain an organized and efficient client service area
• Manage multiple priorities in a fast-paced emergency and specialty environment
• Use hospital technology and software systems to accurately document and communicate information
• Work closely with teammates to ensure clients receive clear, compassionate, and timely support
• Help maintain a positive and collaborative hospital environment

Qualifications

• 12 years of experience in veterinary medicine
• Emergency or specialty veterinary experience preferred
• Clear, compassionate, and strong communication skills
• Ability to remain composed and professional during stressful or emotional client interactions
• Strong multitasking, organizational, adaptability, and problem-solving skills
• Comfortable learning and using technology and hospital software systems
• Team-first mindset and willingness to support teammates
• Fluent English speaking and reading skills required.

About the Hospital

Florida Veterinary Referral Center (FVRC) is a specialty and emergency veterinary hospital in Estero, FL where collaboration and teamwork are central to providing excellent patient and client care.

Our Client Care Representatives help connect clients and their pets with the medical team, supporting patient check-in, phone communication, care coordination, and the smooth operation of the hospital. FVRC is committed to creating a supportive environment where team members can contribute, grow, and make a meaningful difference.

Surrounding Areas

Florida Veterinary Referral Center is located in Estero, FL and serves surrounding communities throughout Southwest Florida. Estero offers convenient access to Southwest Florida communities, Gulf Coast beaches, outdoor recreation, and the greater Fort Myers and Naples areas.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.