Spa Host - Part Time

Spa Host

Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way.

The Spa Host is responsible for the overall guest experience from start to finish. This role includes curating the spa & wellness journey, communicating with the greeters cabin, valet and other departments, preparing the guest for their spa day, assisting guests with questions regarding specific spa services and products, checking the guest into the computer system and modifying appointments as needed, collaborating with back of house support team to guide the guest through their spa journey and charging for services performed. Occasionally the concierge may assist with restaurant reservations, activities, or other hotel needs.

Responsibilities

Greet guests warmly and provide an overview of their spa experience

Curate and personalize the guest's wellness journey from arrival to departure

Communicate with the greeter's cabin, valet, and other departments to ensure seamless guest transitions

Assist guests with check-in, including entering and updating information in the computer system

Modify and manage spa appointments as needed

Answer guest inquiries regarding spa services, products, and amenities

Process service charges, payments, and checkout procedures

Occasionally assist with restaurant reservations, activities, and other hotel needs

Prepare locker rooms and relaxation areas to maintain a serene environment

Collaborate with front-of-house hosts to guide guests through their spa experience

Ensure guests have appropriate robes, slippers, and amenities

Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas

Restock supplies and refreshments for guest comfort

Support therapists and technicians by ensuring treatment areas are set up and ready

Assist with laundering and organizing linens and towels

Address guest requests and ensure a smooth flow of spa services

Perform additional duties and projects as assigned by Southall Leadership

Requirements

Must be detail-oriented and have ability to prioritize tasks

Must have enthusiasm and possess excellent customer service skills

Excellent communication, listening and reporting skills

The ability to work in a high-volume, busy service environment while maintaining composure, focus and a positive attitude.

Must be a team player

Service experience required

Luxury, hospitality, spa or wellness experience preferred

High School diploma or equivalent preferred

Additional certifications in hospitality or wellness services are a plus

Previous experience in a service-oriented role

Strong organizational skills with attention to detail

Elegant verbal and written communication style

Proficiency in using booking systems and Microsoft office software

Friendly, approachable demeanor with a genuine passion for wellness and hospitality

Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests

The ability to do precision work using hand tools or work aids to work, move, guide, or place objects or materials

Considerable dexterity of hands and fingers to do detailed work in a consistent manner

Our Benefits

Competitive compensation package

Generous paid time off accruals

401k and company match

Weekly pay

Free weekly outdoor activities and wellness classes

30% internal discounts

Fresh and free daily meals

Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth's bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.