Housekeeper

POSITION PURPOSE AND SUMMARY

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.

• Cleans assigned guest rooms with adherence to company standards, policies and procedures.

• Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.

• Stocks carts and cart rooms if necessary and or directed by management.

• Reports all maintenance issues directly to the front desk and/or manager on duty.

• Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.

• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.

• Complies with all safety and security policies and procedures.

• Completes all required and annual Extended Stay University training.

OTHER DUTIES

• Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

• Responsible for maintaining overall hotel cleanliness.

• Other duties as assigned by the management team.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.

• Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.

• Apply good judgment at all times.

ENVIRONMENTAL JOB REQUIREMENTS

• Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.

• Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.

• Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.

• Detect items in guest rooms to ensure safe performance of work.

• Frequently work in outside weather conditions (depending on hotel).

• Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.

• Typically, moderate to loud noise levels in the work environment.

• The associate may be asked to travel to help additional locations within a reasonable geography.