Concierge

Concierge (Sa-Sun 12am-8am)- JW ResidencesReston, VAJoin our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident's needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you'll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people's lives easier, this role is a perfect fit. Apply now and be a key part of our commitment to outstanding service.Key ResponsibilitiesProvide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possibleMeet and greet all visitors such as tenants, guests and prospectsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Respond to tenant questions and complaints in a timely mannerEnsure that only authorized individuals enter the buildingManage incoming phone calls and direct them to the appropriate destinationCoordinate reservation for amenity space, loading elevators and loading dockComplete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever neededWork scheduled shiftsPerform other duties as neededQualificationsHigh School Diploma or equivalent (GED)Strong customer service background1 year of concierge or high-end customer service experience is preferredMust be able to work weekendsAbility to work holidays required. Flexibility to pick up additional shifts, as neededProficient in Microsoft Office, particularly Outlook, Word and ExcelOutgoing personality with ability to relate to diverse group of peopleSelf-motivated and high energyStrong problem-solving skillsStrong sense of urgencyMust be highly credible and trustworthy, and operate with high degree of integrityMust hold oneself and others accountable and strive for a high level of excellenceMust have a positive, can-do attitude and be able to fuel growth and innovationMust be customer-focused and results-orientedMust want to continuously learn and developExceptional oral and written communication skillsAbility to work well in a team establishing good working relationships with othersAbility to multitask and prioritize tasks with a strong attention to detailSelf-directed and able to work independently, with minimal supervisionBenefitsCompensation: - Competitive Salary with Bonus Potential - Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Housing Discount - Commuter Benefits - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration*Note benefits vary depending on the function of your roleThe wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled. At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate. You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.Virginia Compensation Range$18 - $22 USD