Customer Service Representative

Customer Service Representative (Donor Engagement Owner)

At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience meaningful and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities in the U.S. around the world.

Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list.

We are currently in search of a Customer Service Representative (Donor Engagement Owner) to join our Global Experience Center team!

The Customer Service Representative (Donor Engagement Owner) is the first point of contact for Feed the Children, every day in every way. The right candidate will go above and beyond, leaving our customer with a second to none experience. To achieve this high standard the Donor Engagement Owner will: answer calls to customer service and work to answer questions related to those calls. They will effectively communicate the vision of Feed the Children to our donors and work to solicit donations and promote current fundraising drives. They will be a first call resolution to our donors and assist each customer with the highest courtesy, attention and service, will never say "no", "pass" or ask the customer to "call back", as we take ownership and give the donor an outstanding experience.

Starting salary: $18.50/hr

Hours for this position are Monday through Friday ~ 9:00 am - 6:00 pm

Job Requirements:

Education: High School diploma or GED required.

Experience: 1+ year of experience in the field of customer service in a call center environment OR 1+ year customer service experience and completion of university, college, technical, vocational or specialized course, preferred

Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Qualifications:

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Essential Functions:

Deliver a culture of fundraising and stellar customer service by "OWNING" the engagement and meeting all service experience requirements.

Ensures the overall "EXPERIENCE" each donor or potential donor receives is second to none.

Maintains professionalism and etiquette while displaying a strong desire to meet goals and raising funds for long-term organizational sustainability.

Continually maintains a working knowledge of our programs, products, services and promotions.

Consistently deliver individual production and customer service floor results by answering all calls, executing calls through to completion, keeping data entry error rates to a minimum, respond to questions in less than 2 hours (if cannot meet the demand on the current call), keeping a high level of attendance, and other activities such as: escalations, call backs and outbound calling.

Maintain 90% Quality Experience Scores on all engagements and ownership of service.

Establishes an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.

Ensures compliance with all relevant regulations and laws; maintain accountability standards to donors.

Maintains regular attendance and punctuality which are critical in order to complete the day to day tasks of this position.

Establish an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.

Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.

Perform other related duties as required.

About Feed the Children:

As a leading anti-hunger organization, Feed the Children is committed to ending childhood hunger. For children everywhere, we believe that having enough to eat is a fundamental right.

Feed the Children is a global movement focused on ending childhood hunger in the U.S. and around the world. Working alongside communities, we provide food, essentials, and opportunities to children and families who need them most so every child can survive and thrive.

We are committed to helping families experiencing hunger and hardship so children have what they need to stay healthy, learn, and grow. By uniting people and inspiring action, we work to create a world where no child goes to bed hungry. Compassion has no borders. We believe that every child deserves a chance to thrive.

Our Values:

We are driven by a shared sense of PURPOSE. At Feed the Children, our commitment to the mission is at the heart of what we do and fuels our collective impact in the communities where we serve.

We cannot achieve our bold vision without our talented PEOPLE. We are passionate about fostering a best-in-class workforce that is engaged, respected, and empowered to deliver results.

We believe in CURIOSITY and continued learning. Success requires a culture of discovery, curiosity and continued learning to expand our knowledge, seek new perspectives and challenge the status quo.

We know COLLABORATION is the only way to end childhood hunger. We cannot succeed alone. It will take all of us – our employees, donors, partners, volunteers – working together to accomplish our ambitious goals.

We DREAM big. When we work together, we collectively reimagine what is possible. We dream big to solve complex problems and create deep impact in communities around the world.

We VALUE every donor. We respect our donors' intentions and promote responsible stewardship of the resources they entrust to us.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Feed the Children is an equal opportunity employer. All qualified candidates will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, political affiliation, pregnancy, military and/or veterans' status, genetic characteristics, marital status or any other considerations made unlawful by applicable state, federal, or local law. Feed the Children welcomes and encourages applications from persons with physical and mental disabilities and will make every effort to reasonably accommodate the needs of those persons. Additionally, Feed the Children strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. Feed the Children expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that Feed the Children work is carried out in honest and fair methods, in alignment with the Feed the Children safeguarding and associated policies.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.