Lead Security Officer

Lead Security Officer

The Security Department provides year-round coverage for Lumen Field, the Lumen Field Event Center and WAMU Theater. In addition to fulfilling all Security Officer responsibilities, the Lead Security Officer provides first-line supervision and serves as the primary liaison between security officers and the security management team. This position, in addition to the duties of the security officer, will oversee and implement policies and procedures for the efficient and safe operation of Lumen Field, Lumen Field Event Center and WAMU Theater; assist with developing internal training programs related to current industry standards for security best practices, assist with the development and maintenance of physical security measures and technology relevant to a professional sports venue and in compliance with the NFL Best Practices for Stadium Security. This is a full-time non-exempt position and at times will require work during evenings, weekends and holidays.

Essential Duties And Responsibilities

• Perform payroll functions for security personnel using Dayforce or other designated software system
• Perform accounts payable activities (processing POs, credit card reconciliation, etc.)
• Supervise full and part-time security officers via the assignment of schedule placements and duties for that shift as appropriate for the event
• Build the work schedule of all full and part-time security officers, ensuring there is proper coverage to maintain the needed security related services
• Ensure all part-time security officers scheduled to work do not exceed an average of 30 hours per week, in compliance with the organization's HR policy
• Build staffing and assignment grids for all special events, including participation in meetings with Security Department leadership and event managers
• Assist with security related activities as deemed appropriate
• Maintain excellent working relationships with all internal and external partnerships
• Assist the Director of Security with the management of requests for vacation, sick leave and time away from the building, ensuring that there is adequate coverage to maintain security services at all times
• Monitor and record employee performance. Participate in misconduct and other report investigations as necessary, as well as disciplinary decisions discussions
• Provide direct supervision and assume overall shift responsibility during assigned work periods, ensuring personnel are effectively supervised, operational objectives are met and all security and safety protocols are consistently enforced
• Ensure all incident reports, event reconciliation reports, and end-of-shift reports are completed accurately, thoroughly and within established timelines, and that all required documentation is submitted and maintained in accordance with departmental policy
• Ensure day-to-day operational decisions are made in accordance with established departmental policies, procedures, and directives and elevate matters through the chain of command when guidance, approval, or additional oversight is required
• Participate in and lead the hiring and onboarding of part-time and event security personnel, ensuring all documented onboarding processes are followed and that newly assigned officers receive the training, guidance and mentorship necessary to perform their duties effectively on their assigned shift
• Perform other duties as assigned

Qualifications

• Demonstrated supervisory or leadership experience in a security, law enforcement, military, emergency services, venue operations or related field
• Proven ability to lead and motivate teams in a fast-paced, dynamic environment while maintaining a positive and professional demeanor
• Excellent judgment and discretion when handling sensitive information, with the ability to maintain confidentiality at all times
• Self-motivated with the ability to demonstrate initiative, exercise sound decision-making and work independently with minimal supervision
• Exceptional organizational, time management and prioritization skills, with the ability to manage multiple tasks and competing priorities effectively
• Strong computer proficiency, including Microsoft Office Suite and other security, scheduling, reporting and access control software applications
• Outstanding interpersonal, verbal and written communication skills, with the ability to interact professionally with staff, guests, contractors, public safety partners and venue stakeholders
• Strong attention to detail and commitment to accuracy in reports, documentation and operational processes
• Demonstrated ability to remain calm and effective during emergencies, incidents and high-pressure situations
• Ability to work a flexible schedule, including evenings, weekends, holidays and special events as operational needs dictate
• Strong work ethic, dependability, and commitment to maintaining a safe, secure and customer-focused environment
• Must be able to obtain Basic First Aid and CPR/AED certification within twelve (12) months of hire

Education and/or Experience

• High school diploma
• Some college education preferred; preference given to candidates with coursework or degrees in Criminal Justice, Security Management, Emergency Management, Public Safety or related fields of study
• Prior supervisory or leadership experience in corporate security, venue security, military, law enforcement, emergency services or a closely related field required
• Experience leading teams in a dynamic, customer-service-oriented environment, including responsibility for personnel supervision, training, scheduling, performance management and operational decision-making
• Corporate security, military or law enforcement experience strongly preferred
• Experience working in a stadium, arena, entertainment venue, critical infrastructure environment or other large public gathering facility is preferred

Work Environment And Physical Demands

• Will at times be exposed to varied weather conditions
• During event days long periods of walking and standing are required
• Regularly required to use hands and fingers as well as walk long distances
• Required to reach with hands and arms
• Required to stand, sit, stoop, kneel, crouch and crawl
• Required to lift up to 30 pounds
• The ability to focus, peripheral vision and close vision
• Employee may be required to work extended hours, including evenings, weekends and holidays

Compensation And Benefits

• The hourly rate for this position is: $33.50
• The hourly range applies to the current posting. The posted hourly range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
• We offer excellent benefits, please view here:

Company: FGI