911 Dispatcher

Job Title

Location: 3006 Police-Communications Pay Grade: A08 FLSA Status: Non-exempt

Under general supervision, receives emergency and non-emergency telephone calls and dispatches appropriate emergency personnel.

*This position performs duties deemed to be "safety-sensitive" and is therefore subjected to random drug testing under the City's policies*

Essential Job Functions

Answers incoming emergency and non-emergency phone calls; transfers calls to special units within the department as appropriate.

Dispatches police, fire, and EMS personnel as appropriate.

Dispatches Animal Control Officers; dispatches after hours public works calls.

Provides medical instructions within the guidelines of Pro Q and A.

Provides scene safety and preservation instructions to citizens.

Maintains control and logistical knowledge of all city resources including, but not limited to, personnel in the field, fire units, police units, and animal control units.

Monitors alarm panels; monitors video surveillance of lobby and back entrance.

Enters reports as necessary.

Completes record checks upon the request of officers and/or fire marshals, including driver's license and criminal histories.

Provides assistance to responders by supplying information or dispatching additional assistance.

Prepares juvenile criminal histories for the City Prosecutor.

Provides criminal histories to other agencies as requested.

Participates in training seminars and skills tests.

Enters and updates NCIC files.

Enters Uniform Crime Reporting information for state and federal reporting.

Performs other duties as assigned.

Minimum Education and Experience

Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Possession of or ability to readily obtain APCO Basic Telecommunicator Certification. Possession of APCO Public Safety Telecommunicator Certification, EMD Certification, EFD Certification, CPR Certification, OLETS Certification and FEMA based training on the National Incident Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage Point Mapping, Sentinel 911, Harris Radios, Incident Command, Swift 911, emergency operations awareness for inclement weather, AXIS camera stations, CAD, Crimes, and Mobile Data, HAZMAT, and first responder safety, preferred.

Physical Requirements

Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Benefits

2026 COBA Benefit Guide This document is intended to give an overview of benefits offered to full-time, non-union City employees. Benefit coverage begins on the first of the month following 30 days of employment

The City offers a 401(a) defined contribution retirement plan through the Oklahoma Municipal Retirement Fund (OMRF). The City contributes 10% of the employees' earnings into the plan. Employees become 20% vested after three years and vesting increases 20% for each additional year of service until 100% vesting is achieved at seven years. Employees may elect to contribute an additional amount.

The City also offers access to a 457 retirement plan, both traditional and Roth, through Mission Square retirement.

Through our preferred providers, the City is pleased to offer anyone on the health plan access to medical services at no additional cost.

Anyone on the City's medical plan can access the Remedy Health clinics, including their on-site pharmacies, labs and imaging services at no cost.

Zero offers a wide range of services that may be ordered by your doctor, including labs, imaging, colonoscopies, orthopedic surgery, sleep studies, physical therapy and more- all at no cost to the employee.

One week of vacation is available after six months of employment. Thereafter, vacation is accrued monthly according to year of service.

Twelve paid holidays, plus one floating holiday each year.

Eight hours per month up to maximum of 1,040 hours (130 working days).

The City pays the entire premium for a term life insurance policy, as well as a long-term disability benefit that replaces part of your salary if you become unable to work for several months. The life insurance is equal to the employee's annual salary.

Through Community Care EAP, City employees and their families can call for help with a variety of personal, professional, mental health, substance abuse and financial concerns. Three free visits are offered each year, with a reference for ongoing support if needed.

This program is free to diabetic and pre-diabetic employees and spouses who are enrolled in the health plan. Virta's powerful program is shown to reverse Type 2 diabetes with coaching and nutrition management, leading to better health and reduced use of medication.

Flexible Spending Account (FSA)

Dependent Care Account

Accident Insurance

Short-Term Disability Insurance

Critical Illness/Cancer Insurance

Genesis gym membership

Crunch Fitness gym membership

Pre-paid legal services

IDShield membership

No cost LifeBalance program, access to local and nation-wide discounts of participating online businesses