Assistant Office Lead

Specialty Eye seeks a motivated and organized Assistant Office Lead to join our growing team. The Assistant Office Lead plays an important role in keeping the office running smoothly, supporting team members, improving day-to-day systems, and helping the practice achieve its goals. This is a hands-on leadership position for someone who enjoys solving problems, helping people succeed, and finding better ways to get things done. You will work closely with the Office Lead and Practice Lead while also stepping in to support the team wherever needed.

WHAT WE OFFER

Competitive starting wage of $28+ per hour depending on experience. Health benefits. Eyecare coverage. Paid time off and sick pay. 401(k). Discounts on elective eye care products and services. Uniform stipend. No weekends. Monday through Friday schedule. Leadership and professional development opportunities. Hands-on training across multiple areas of the practice. Opportunities to grow your skills in office management, operations, coaching, and team leadership. Ongoing leadership training through books, courses, online training, and optometry management education. Cross-training across technician, Patient Care Coordinator (PCC), optical, and administrative functions. A collaborative team environment focused on continuous improvement. The opportunity to make a meaningful impact on how the office operates and how the team succeeds.

WHAT YOU WILL DO

Support the Office Lead and Practice Lead in overseeing the day-to-day operations of the office. Help ensure scheduling, recalls, appointment confirmations, inventory, repairs, and other office systems are running effectively. Monitor appointment availability and help keep provider and team schedules organized and filled. Track recalls, walk-ins, missed appointments, and other important scheduling metrics. Monitor inventory levels across optical, clinical, and miscellaneous supplies. Track equipment maintenance, repair requests, and completed repairs. Maintain required office compliance documentation and records. Identify recurring problems and develop or recommend processes and Standard Operating Procedures (SOPs) to prevent them from happening again. Participate in office systems audits and help identify opportunities to improve workflows. Keep SOPs current, organized, and accessible to the team. Communicate with leads and team members across the practice to solve problems and share best practices. Lead daily or weekly team huddles when the Office Lead is unavailable. Communicate office goals, updates, accomplishments, and priorities to the team. Coach, cross-train, and support team members across different office roles. Step in and assist team members when additional support is needed. Delegate responsibilities effectively while helping team members take ownership of their roles. Monitor employee attendance and assist with payroll reporting. Help maintain a clean, organized, professional, and patient-ready office environment. Track and report key operational and performance information, including schedules, inventory, sales goals, equipment status, attendance, and team development. Support new-hire training and ongoing development for technician, PCC, and optical team members. Participate in ongoing leadership and professional development.

WHAT YOU NEED TO SUCCEED

Strong leadership skills with the ability to coach, support, and motivate others. Excellent organization and attention to detail. Strong communication skills and the confidence to communicate with team members and leadership. A proactive mindset and the ability to identify potential problems before they become larger issues. Strong problem-solving and decision-making skills. Ability to manage multiple priorities in a fast-paced office environment. Comfort working with schedules, reports, goals, and performance metrics. Ability to delegate responsibilities while maintaining accountability. Willingness to learn multiple areas of the practice and step in wherever the team needs support. Ability to balance your own responsibilities with leadership and team-support duties. A positive attitude and commitment to continuous improvement. Ability to work both independently and collaboratively with a team. Experience in optometry, healthcare, medical office operations, customer service, team leadership, or office management is helpful.

TRAINING & DEVELOPMENT

Complete Level 1 training in all applicable areas before promotion into the position and pursue Level 2 training within 10 months of accepting the role. Participate in ongoing leadership development, including Good to Great, Customer Service Is Worthless, Customer Loyalty Is Priceless, Leaders Eat Last, annual optometry management education, and additional online or onsite leadership training. Help train and develop both new and current team members across technician, Patient Care Coordinator, optical, and office responsibilities.

ABOUT US:

Specialty Eye is committed to creating an exceptional experience for both our patients and our team. We believe strong systems, clear communication, continuous improvement, and great leadership allow our team members to do their best work. #J-18808-Ljbffr NYCOA