Technical Program Manager

We are seeking an experienced Technical Program Manager (TPM) to lead the planning, execution, and successful deployment of complex B2B products and platforms , with a strong focus on AI-enabled solutions . The ideal candidate will possess a blend of technical expertise, program management excellence, and business acumen to drive cross-functional initiatives from concept through launch and adoption.


This role requires expertise in managing large-scale product rollouts, coordinating engineering and business stakeholders, and understanding emerging AI technologies, including Generative AI, Large Language Models (LLMs), AI agents, and enterprise AI platforms.

Key Responsibilities


Program & Product Rollout Management

• Lead end-to-end delivery of B2B product implementations, launches, and customer rollouts.
• Develop and manage program roadmaps, timelines, dependencies, risks, and release plans.
• Coordinate cross-functional teams including Product Management, Engineering, UX, Data Science, Sales, Customer Success, and Operations.
• Establish rollout strategies, change management plans, and customer onboarding processes.
• Drive program governance, status reporting, issue resolution, and executive communications.
• Ensure successful adoption and value realization for customers.

Stakeholder & Customer Management

• Serve as the primary point of coordination between internal teams and external customers.
• Facilitate executive steering committee meetings and program reviews.
• Manage customer expectations, rollout readiness, and escalation resolution.
• Develop communication plans and executive presentations for leadership.

Delivery Excellence

• Drive Agile delivery practices and release management processes.
• Manage budget, capacity planning, resource allocation, and vendor coordination.
• Identify risks and develop mitigation strategies.
• Ensure compliance with security, privacy, regulatory, and governance requirements.

Demonstrated experience leveraging AI tools to improve personal productivity, program delivery, and decision-making.


Regular use of Generative AI platforms such as Microsoft Copilot, ChatGPT, Claude, Gemini, or equivalent AI assistants for research, content creation, analysis, and workflow automation.


Experience utilizing AI for:

• Creating project plans, status reports, executive presentations, and meeting summaries.
• Generating business requirements, user stories, acceptance criteria, and technical documentation.
• Risk identification, dependency analysis, and decision support.
• Data analysis, reporting, and synthesis of large volumes of information.
• Automating routine project management and operational tasks.
• Strong understanding of AI limitations, responsible AI practices, data privacy, and governance considerations.
• Ability to identify opportunities for embedding AI capabilities into business processes, product offerings, and program delivery models.
• Experience driving AI adoption among teams and promoting AI-powered ways of working.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.
• 8+ years of experience in Technical Program Management, Product Delivery, or Enterprise Technology Programs.
• Proven experience managing large-scale B2B SaaS or enterprise product rollouts .
• Experience working with software engineering, product management, and customer-facing teams.
• Strong understanding of cloud technologies and modern software development practices.
• Demonstrated ability to lead multiple concurrent programs in a fast-paced environment.

Preferred Qualifications

• Experience delivering AI-powered, GenAI, or machine learning-enabled products.
• Familiarity with Microsoft Copilot, Azure AI, OpenAI, Anthropic, Google Gemini, or AWS AI services.
• PMP, PgMP, Scrum Master, or SAFe certifications.
• Experience with Jira, Azure DevOps, Confluence, and Product Management tools.
• MBA or advanced degree preferred.

Key Competencies

• Executive presence and communication skills.
• Strategic thinking and business acumen.
• Strong customer engagement capabilities.
• Ability to bridge technical and non-technical stakeholders.
• Data-driven decision-making.
• Problem-solving and conflict resolution.
• Outstanding organizational and leadership skills.

Success Metrics

• On-time product rollout and release execution.
• Customer adoption and utilization rates.
• Program budget and schedule adherence.
• AI feature adoption and business impact.
• Customer satisfaction (CSAT/NPS).
• Reduction in deployment and onboarding timelines.
• Achievement of targeted business outcomes and value realization.