Donation Center Manager (Multi-Unit)

JOB SUMMARY: Responsible for staffing, supervising, coaching, and leading Attended Donation Center Attendants and Floaters in accordance with company policies and procedures to ensure excellence in the donor/customer experience to attain financial strength and growth of the department.

Donation Attendant Videos:

English:
https://goodwillcentralokhub.manus.space

Spanish:
https://goodwillcentralokhubesp.manus.space

Direct Reports: Attended Donation Center Attendants and Floaters

ESSENTIAL JOB FUNCTIONS:

• Screen and hire ADC candidates to always ensure appropriate staffing at all ADC locations.
• Train, evaluate, develop, and motivate attendants to emphasize the importance of excellent customer service and adherence to GCO’s standard operating procedures (SOPs).
• Coach and develop performance of ADC team members resulting in maximum team efficiency and profitability.
• Perform quality assurance visits to ADCs on a regular basis.
• Monitor and maintain overall ADC performance and housekeeping to Agency standards at all sites.
• Coordinate with Director in all collection activities to ensure an efficient, safe, and secure flow of donations.
• Proactively resolves all conflicts among collection, production, and distribution of donated products.
• Prepare and submit daily activity reports as assigned and maintain all company records and reports accurately and in a timely fashion.
• Support in resolving complaints and maintaining open communication with the management team.
• Conduct meetings with all ADC employees as required.
• Review and be familiar with GCO’s safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• High School diploma or GED, required.
• Minimum Age Requirement: Must be at least 21 years old.
• Valid Oklahoma Driver’s License required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.

CORE COMPETENCIES:

• Commitment to the Mission and Lives the Values.
• Business Acumen
• Operational Management
• People & Talent Development
• Business Growth & Innovation
• Managerial Courage

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple locations effectively, ensuring consistency in operations, and donor experience.
• Adaptability, prioritize tasks, and make informed decisions in a fast-paced environment.
• Good interpersonal skills: able to work well with a wide range of people.
• Proficiency in Microsoft Office products such as Word, Excel, and Outlook.
• Ability to complete and maintain:
  • CPR and First Aid certifications

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• This work requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching; occasional squatting, kneeling, driving, grasping, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Must be able to maneuver 75 pounds, pull utility carts on wheels on and off trucks.
• Employees are required to operate a computer, and handle textiles and donated goods.
• This is considered a safety sensitive position. No level of impairment from drugs, alcohol or prescription medications will be acceptable while performing the essential functions of the job.

WORK ENVIRONMENT:

• Works in climate-controlled donation center environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold at times.
• Moderate noise level.
• Must be available to work during operating hours as needed for business operations. The work schedule may include days, evenings, weekends, holidays and black periods which may vary from week to week. Works 40 hours per week or more when required.
• Frequent travel required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.