Account Resolution Specialist I

Account Resolution Specialist (Collector I)

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Tinker Federal Credit Union's Collections department has immediate openings for an Account Resolution Specialist, known internally as Collector I, positions! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

As a Collector I, you will be responsible for the following:

• Collections of outstanding account receivable dollars from the existing member base, resolving member billing issues and/or reducing delinquency
• Reducing the number of losses for TFCU while assisting members in the collections process
• Frequent communication with various areas of TFCU as well as directly with the members through all lines of communication
• Expected to use various skills to ensure each situation is handled properly and in compliance with internal and external policies
• Providing information to members to understand credit
• Managing their assigned collection queue(s) and could be required to aid and cover other cases and queues at various stages of the process not assigned to them when needed by the department
• Providing various levels of documentation for later legal proceeding usage or testifying in court

Salary Range:

This is a non-exempt position. The starting hourly rate is $22 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule:

Work schedules range from 8:00 AM - 7:00 PM Monday-Friday and 8:00 AM - 12:00 PM Saturdays. Schedules are subject to change and candidates must be flexible/available between the department hours of 8:00 AM - 8:00 PM Monday-Friday and 8:00 AM - 12:00 PM Saturdays.

Education/Experience:

You must have a high school diploma or equivalent and two years of experience related to work of this position. Financial institution, call center, customer service/collections experience is preferred.

Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. Applicable additional education levels may be eligible to satisfy experience requirements.

Certificates, Licenses, Registrations:

• Incumbent Bonding REQUIRED by TFCU's chosen authority
• TFCU University certification

Keys to success:

In order to be successful as a Collector I, you must possess these qualifications:

• Ability to maintain and apply proficient knowledge regarding Fair Credit Reporting Act (FCRA), laws, regulations, and procedures of the collection process at the incumbent's level
• Ability to maintain and apply proficient knowledge of Chapters 7, 11, 12, and 13 of the U.S. Bankruptcy Code at the incumbent's level
• Maintains appropriate level of skill regarding the use of collection software and TFCU mainframe software
• Ability to reduce delinquency, while maintaining positive member relations
• Ability to identify terms of default and establish parameters for the resolution of default
• Ability to use basic, fundamental office equipment
• Ability within level to maximize recoveries, while maintaining positive member relations
• Excellent time-management and organizational skills to manage daily collection queue and assigned work
• Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law.