Service Center Supervisor - Full Time
$28.35 - $34.73 per hourYakima Valley Farm Workers Clinic
Join our team as a Service Center Supervisor at Lancaster Family Health Center in Salem, OR. We're looking for a supervisor to lead our regional service (call) center operations based in Salem, Oregon. Our regional team includes over 40 scheduling coordinators who answer incoming phone calls and text messages, schedule appointments for our providers in many of our medical sites across eastern Washington and western Oregon. This position leads, guides, mentors and coaches our scheduling coordinators who work onsite at our Lancaster location (approx. 19 FTEs) who are an integral part of ensuring our patients have a good experience from their first interaction with our team. If you're looking for a role where you'll directly influence access to care and help ensure patients receive timely, high quality service we'd love to meet you. Apply today and help us build healthier communities, one interaction at a time. Yakima Valley Farm Workers Clinic serves more than 200,000 patients annually across 28 medical clinics, 15 dental clinics, 12 pharmacies, and 41 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics. Visit us at to learn more.
We're looking for someone who:
What We Offer
What You'll Do:
Qualifications:
Knowledge/Skills Abilities: Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
We're looking for someone who:
- Is detail oriented with a passion for identifying process improvements and resolving issues
- Is passionate about developing others' professional and personal skills
- Proactively seeks new solutions when existing workflows fall short
- Is approachable and personable while maintaining a strong leadership presence
- Champions the patient experience
- Translates data into meaningful insights and action
- Is self-motivated with a desire to continuously learn and grow
- Champions new ideas and brings the team along through change
- Values and enjoys working with diverse populations and backgrounds
What We Offer
- $28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
- Additional pay for bilingual skills, paid on hours worked
- 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
- Profit sharing & 403(b) retirement plan available
- Generous PTO, eight paid holidays, and much more!
What You'll Do:
- Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and regulatory agencies
- Assists in the formulation and management of performance targets for individuals and teams
- Monitors and analyzes key performance metrics, including call volume, queue times, abandonment rates, dropped calls, and customer satisfaction.
- Serves as a liaison between call center and all clinics scheduling coordinators are serving.
- Updates and maintains scheduling protocols for all clinics the call center is serving
- Creates improvement plans to optimize procedures and staff engagement.
- Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
- Management Duties:
- Coaches, mentors, and trains direct report staff, and supports staff growth and development
- Provides continuous performance management and conducts employee performance evaluations
- Conducts call quality audits and provides coaching to ensure service and scheduling standards are met
- Participates in the recruitment, hiring, and onboarding of staff
- Monitors patient experience and service quality metrics and implements improvements based on performance results
Qualifications:
- High School Diploma or General Education Diploma (GED). An associate's Degree is preferred
- Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
- Call center experience, preferably in healthcare is preferred
- Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay.
Knowledge/Skills Abilities: Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment.
Vacancy posted 3 hours ago
Similar jobs that could be interesting for youBased on the Service Center Supervisor - Full Time in Hubbard, OR vacancy
$28.35 - $34.73 per hour
...Join our team as a Service Center Supervisor at Lancaster Family Health Center in Salem, OR. We're looking... ...care and help ensure patients receive timely, high quality service we'd love to... ...centered model of care offers patients the full spectrum of care and shelter...Full timeYakima Valley Farm Workers Clinic
Donald, OR3 hours ago$18 per hour
...Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til... ...: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or...Full timeHourly payWeekend work$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk... ...guests receive excellent customer service throughout their stay. The Front... ...standards are maintained at all times. This position typically pays... ...high-occupancy properties. Full-time employees may be eligible...Full timeHourly payShift workNight shiftAfternoon shiftHilton
Woodburn, OR1 day ago$85k - $100k
...give you a wide range of benefits to choose from. All regular full time employees may enroll in a variety of health and welfare plans including... ..., product delivery, ticketing, payments and customer service Personnel management experience, i.e., interview and selection...Full timeWork experience placementWork at officeLocal areaCalPortland
Hubbard, OR4 days ago$45.32 - $59.42 per hour
...that you need to submit documentation of your eligibility at the time of your application. City of Woodburn is an Equal Employment Opportunity... ..., veterans, and minorities are encouraged to apply Job Type: Full-Time Salary: $45.32 - $59.42 Per Hour Department: Public Works -...Full timeHourly payAmerican Water Works Association
Woodburn, OR5 days ago- ...SUMMARY: The Fleet Maintenance Supervisor is responsible for... ...maintenance of equipment that services the container shop; and providing... ...all work is done in a safe and timely manner, reducing lost productivity... ..., recycling and polymer centers, treatment facilities, and landfills...Contract workTemporary workLocal area
Republic Services
Wilsonville, OR2 days ago - ...available ~ Group practice setting with competitive compensation and full benefits package ~ Board-certified or board-eligible... ...Portland with mild year-round weather and outdoor activities ~ Our services are free for you ~ We help negotiate your salary and contract...Full timeWeekly payContract workLocal area
CompHealth
Woodburn, OR1 day ago - ...that can provide maintenance, equipment, plumbing and contract services in assigned areas. Determines and schedules regular maintenance,... ...suppliers.Perform routine assessment of vendor performance, pricing, on-time delivery, specifications, quality of product, workmanship,...Contract workWork experience placementFlexible hoursShift work
Ambrosia QSR
Woodburn, OR11 hours ago - NoneFull time
$1,000 - $1,500 per week
...throughout Oregon, Washington, Idaho, and Utah. Runs along the I-5 Corridor, I-82, I-84, and I-90. Drivers are out on average 14 days at a time in our regional flatbed fleet. Health, Dental, Vision, 401k, and Paid Time Off are all offered as part of our Benefits Package....Full timeImmediate startSherman Brothers Heavy Trucking
Aurora, OR1 day ago$16.79 - $20.68 per hour
...passionate about team building, customer service, and meeting new people? Pilot Company... ...to work in other roles within our travel centers and restaurants so while we may be hiring... ...meals $10 low-cost health plans (for full-time team members) Paid time off Family leave...Full timeWeekly payLocal areaFlexible hoursNight shiftWeekend workDay shift- ...supervise the office team, coordinate with leadership, oversee patient service and billing, and support performance across the practice. The... ...health regulations, and enhancing patient experience. This full-time position offers opportunities for career growth within Gentle...Full timeWork at office
InterDent Service Corporation
Woodburn, OR5 days ago - ...Goods is the neighborhood store that gets you ready to play. For over 70 years, everything we do comes down to having the most energetic, sports-minded individual on our team. Ro Assistant Manager, Manager, Assistant, High School, Customer Service, Store Manager, Retail...Full time
Big 5 Sporting Goods
Woodburn, OR1 day ago $20 - $22 per hour
..., sales and profitability, merchandising, selling and customer service, recruiting, selecting, training, coaching and developing people... ...includes Medical/Dental/Life/Vision, 401(k), generous Paid Time Off (PTO), educational support, fitness club discounts, employee...Full timeCasual workLocal areaFlexible hoursShift workWeekend work$1,725 - $2,200 per week
...Road Warrior fleet. Drivers on this option go out for 2 months at a time and then go home for ten days! Our Road Warrior drivers are... ...your paycheck! Enjoy a 75 CPM starting wage!With our top miles and full accessory pay your guarantee is just a minimum! You can earn $220...Full timeImmediate startK&B Transportation
Aurora, OR7 days ago$3,400 per week
...trucks : Well-maintained fleet equipped with the latest safety technology • Recent Grads welcome! Ask about our shortened training time for teams! • Bring your own co-driver or make a new friend once you’re here • $1,000 driver referral bonuses – unlimited! •...Full timeImmediate startWestern Express
Aurora, OR1 day ago$100k
...CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying consistent... ...Holiday pay: $200 per day ~ Daily home time ~ Onsite management ~ Paid online orientation... .... Hunt offers the following benefits for full-time positions, subject to applicable...Full timeHourly payDaily paidContract workTemporary workLocal areaJ.B. Hunt Transport
Hubbard, OR3 hours ago$100k
...CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying consistent... ...Holiday pay: $200 per day ~ Daily home time ~ Onsite management ~ Paid online orientation... .... Hunt offers the following benefits for full-time positions, subject to applicable...Full timeHourly payDaily paidContract workTemporary workLocal areaJ.B. Hunt Transport
Aurora, OR3 hours ago$100k
...CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying consistent... ...Holiday pay: $200 per day ~ Daily home time ~ Onsite management ~ Paid online orientation... .... Hunt offers the following benefits for full-time positions, subject to applicable...Full timeHourly payDaily paidContract workTemporary workLocal areaJ.B. Hunt Transport
Donald, OR3 hours ago- ...Newborn nanny needed full-time near 97071. Must have experience caring for infants and be available during weekdays. Must be responsible and reliable. Duties include feeding, diapering, and ensuring the baby's safety. CPR certification preferred. Salary negotiable....Full timeWeekday work
Wyndy LLC
Woodburn, OR3 days ago $15 per hour
...Title: Warehouse PACKAGE Handler Job Requisition Number: RC4878560 Category: Warehouse Job Family: Amazon-US: Pacage Handler Time Type: Part Time Full time. Able To Lift 50 Lbs. Able To Maneuver Packages Of Any Weight Above 50 Lbs. With Appropriate Equipment And/Or...Full timeHourly payPart timeRelocation packageAmazon
Donald, OR4 days ago- ...Full-time opportunity for a newborn nanny near 97071. Must have experience caring for newborns and be able to provide a safe and nurturing environment. Must be dependable, trustworthy, and have excellent communication skills. Valid CPR and First Aid certification preferred...Full timeFlexible hoursAfternoon shift
Wyndy LLC
Woodburn, OR3 days ago $1,500 - $2,000 per week
...Bros Family! We are seeking experienced Hazmat Tanker Drivers to service our Pacific Northwest customer. PNW tanker drivers can gross up to $2,300 per week. Health, Dental, Vision, 401k, and Paid Time Off (PTO) are all offered as part of our Benefits Package. Medical...Full timeImmediate startSherman Brothers Heavy Trucking
Woodburn, OR1 day ago$13 - $23 per hour
...location. This role may involve lifting and moving heavy boxes and pallets. Benefits may include employee discounts, health insurance for full-time employees, 401(k), paid time off, overnight shift pay differential, and potential performance bonuses based on store performance.Full timeHourly payNight shiftPetco
Woodburn, OR5 days ago$1,500 - $2,300 per week
...Bros Family! We are seeking experienced Hazmat Tanker Drivers to service our Pacific Northwest customers. PNW tanker drivers can gross up to $2,000+ per week. Health, Dental, Vision, 401k, and Paid Time Off (PTO) are all offered as part of our Benefits Package....Full timeImmediate startSherman Brothers Heavy Trucking
Woodburn, OR1 day ago$1,500 - $2,000 per week
...company that has been providing safe and reliable transportation services for over 50 years! We specialize in hauling liquid bulk... ...family. We offer medical, dental and vision benefits, great home time, 401K, and more. We also have a lease purchase plan available...Full timeImmediate startSherman Brothers Heavy Trucking
Aurora, OR1 day ago- ...Consultant Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more... ...global leader in Pest Control and other services across more than 90 countries. We pride... ...Collaborate with our Customer Service Center, Inside Sales department, and Technicians...Full timePart timeLocal areaImmediate start
- ...Job Details Job Type Full-time, Part-time Woodburn, OR Description Job Title: Medical Assistant Job Type: Full-time/Part Time Location: Woodburn, OR We are seeking a highly motivated and skilled Medical Assistant to join our team. The...Full timePart timeAfternoon shift
CLEAR CHOICE DERMATOLOGY LLC
Woodburn, OR4 days ago $1,250 - $1,845 per week
Company Driver | Drop and Hook Location: Aurora, OR Company: Sherman Brothers Heavy Trucking Pay: $1,250 to $1,845 per week Route Type: dedicated, local Start Date: ASAP About the Position Sherman Brothers Trucking is a family-owned business...Full timeLocal areaImmediate startSherman Brothers Heavy Trucking
Aurora, OR1 day ago- Job Title Location: United States of America State/Province/City: Oregon City: Woodburn Business Unit: Store Time Type: Full-time Lululemon athleticaFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Center Supervisor - Full Time. Be the first to apply!
Related searches
- full time Hubbard, OR
- health insurance full time Hubbard, OR
- full part time help wanted Hubbard, OR
- companies hiring full time Hubbard, OR
- medical office full time Hubbard, OR
- medical full time Hubbard, OR
- dental full time Hubbard, OR
- services product manager
- director of career services
- copier service manager